Your one stop destination for survey resources
We’ve been hearing a lot from credit unions wanting to survey their members. But where do you start? That’s a question that largely seems to have gone unanswered online. So, we decided to [...]
News Archives
How leaders can better admit mistakes
It’s easy to call someone else out when they make a mistake at work. It’s not always as simple to admit to your team or yourself when you are the one at fault. [...]
4 easy ways to start building your emergency fund
Stuff happens. And then we have to spend money. It’s an occurrence that we all deal with. Hopefully you’ve got some money put away to help out when things happen. If you don’[...]
CuOS – A platform for credit unions similar to Apple iOS
Apple has made a tremendously successful company off of one thing… Is it the iPhone, iPad, iPod, or Mac series? No. What makes Apple so powerful and successful is not its products, but rather the [...]
The Millennial dilemma: Career growth and credit unions
Let’s talk about turnover. One of the most expensive events for a company is the loss of a key employee. High-performing, well-trained employees help an organization function at optimal levels. Losing employees can cost [...]
Align sales and marketing to drive auto loan growth
While the credit union industry has experienced a 10-13% increase in year-over-year auto loan growth in the early months of 2017, the recent slowdown in new car sales may signal darker skies ahead. Any downturn [...]
3 best money management apps
We all think we are fully capable of managing our income, but how good are we really at making our paychecks last? If you’re like me, when payday arrives you feel on top of [...]
3 tips to improve your communication skills as a boss
No matter medium, it can be hard to talk to people. People can be great, amazing, and wonderful. People can also be awful, ridiculous and terrible. If you want to be a better communicator, you [...]
Stop calling me the “B” word
That’s what Canadian credit unions can’t say anymore beginning June 30, 2018. They can’t use the words bank, banking, banker. No more “banking made easy” or “check out our mobile banking.” I [...]
Where’s email engagement headed?
There’s a good deal of valuable time being spent on creating email campaigns. With all the effort that goes into creating the right message, choosing the best template and sending it out at just [...]
Wimbledon and insights from tennis greats
This Sunday marks the final round of “The Championships,” known by most as Wimbledon, in London, England. Regarded as the most prestigious of all tennis competitions, Wimbledon, founded in 1877, is also the oldest tennis [...]
3 steps to solving problems at work
Identify in detail Whether the entire team is experiencing an issue or one particular employee is struggling, the key to effective problem solving is identifying every issue in detail. Resist the urge to dive right [...]
Bad cop: The tough side of brand leadership
If you are the officially-appointed or de facto brand leader of your credit union, you'll need to face a tough reality: sometimes protecting the brand won’t make you the most popular person in the [...]
Predictive models take the sting out of collections
Collections is a touchy subject for people-centric credit unions. The human aspect to requesting repayment from already struggling members is difficult enough. Pile on the financial, regulatory and operations components and it becomes one of [...]
4 tragic mistakes of inexperienced managers
Refusing feedback Just because you are a manager doesn’t mean you know everything. One of the most valuable leadership traits one can possess is humility. Recognizing you have room to grow by accepting input [...]