When feedback is obtained regularly, it’s a valuable source of information that can be helpful in making decisions in many areas of the business. Here are three ways feedback should be used at your [...]
Recently I blogged about credit unions and their increasing addiction to bad profits. It was in regard to some overdrafts on my share draft account that were covered by share transfers initially, until I hit [...]
Cheer hair? Check. Purple glitter eye makeup? Check. Thousands of bobby pins? Check. Outrageous dance mom shirt for me? Of course! After triple checking my packing checklist and attempting to compose my beyond-excited 8-year-old, I [...]
The recently published article "Data-Driven Dialogues Will Define Success" detailed the need for managers to incorporate data and the use of digital information into critical discussions within their organizations. Data-driven dialogues were proposed as a [...]
You are happy with where you are at work. Everything seems to be going smoothly. But then one of your work colleagues surprises you by deciding to quit. Are there things about the office that [...]
Interviews are stressful and nerve-wracking. There’s no denying that. Sometimes, when we are nervous, we say or do things that don’t accurately represent how we really are. During an interview, your goal is [...]
The highly influential, potentially profitable, Hispanic small business owner (HSBO) is attracting more attention from the nation’s lenders and issuers. A growing segment, the HSBO niche is one that more credit unions should consider [...]
The first rule of FinTech Security is we don't talk about FinTech security! The second rule is everyone must have security. Sound familiar? That's how it feels in many technology circles. Today’s information security [...]
You’re out shopping for kitchen appliances for your new house. After scanning the aisles, you see a toaster that’s looks like the perfect fit—until you take a closer look at the box [...]
When we think about creativity, we don’t often think about the boss. When we think about a manager, we tend to think about numbers, the bottom line, and things that are black and white. [...]
Trim the fat: Is a particular employee dragging everyone in the office down? Sometimes one person can kill the collective mood. If a negative employee is too much for the office to handle, it may [...]
What does a marketing qualified lead (MQL) look like for a credit union? That depends on two things. First, are they qualified to take the next step of action with your credit union if they're [...]
When you hear “data security”, what comes to mind? Your laptop? Phone? Internet of Things “smart” oven? (I’d hate to let a hacker know how badly I burnt that casserole) Anything else? How about [...]
For many credit unions, it is difficult to find the answers to purchasing the right analytics solution, especially when you don’t know what questions to ask. Many have found success in starting small and [...]
For some people, the weekend is our time to rest and unwind. Other people can’t seem to slow down. Those people have a busy work week followed by a busier weekend. While being busy [...]
