3 things to avoid when confronting an employee
If a member of your team is falling down on the job, approaching them with your concerns can be challenging. Despite your hesitations, it’s important that as their leader, you step up and confront [...]
News Archives
5 reasons the faster payments conversation is about more than speed
Everyone’s talking about faster payments. Much of that dialogue has to do with what “faster payments” really means. As with many things in the rapidly evolving world of payments, there is no such thing [...]
Responding to your audience on social media
Social media should be used to your advantage as a customer service tool and a platform where you engage with your audience. Seventy-one percent of consumers who have had a good social media experience with [...]
Discovering new growth opportunities for your direct auto loan portfolio
The automotive lending market is rapidly evolving, and credit unions must find unique methods to generate auto loans if they expect to keep up. In order to address business and profitability challenges, credit unions must [...]
Football season is here! 3 ways to save
A full slate of college football games kicks off tomorrow and you know what that means: smoked meats and cold beer. While that sounds awesome, it can also be expensive. If you’re planning on [...]
How to succeed when you’re overcommitted and overwhelmed
Have you ever felt so overwhelmed that you want to crawl back under the covers, eat a pint of ice cream, and watch reruns of Friends all day? I had a moment like this last [...]
You run promotions on your website, but you’re doing it wrong
Credit unions constantly run promotions on their websites, but they usually do it wrong. Marketers need to tell members about deals, sell them loans, and encourage them to open accounts. However, most credit unions treat [...]
4 ways to be a better networker
Whether you’re working to grow your company or making connections for a new business venture, there’s no substitute for the networking process. Sure, it can be a daunting task to open yourself up [...]
3 hard truths for leaders
When you’re tasked with managing others, things won’t always go as planned, and that’s okay. What’s important is that you learn to understand what you can’t control and adapt accordingly. [...]
Help us help Houston families recover from Hurricane Harvey
Normally, when I write an article, I am sharing one of the latest digital marketing resources we’ve recently published to help you maximize your bank's or credit union's digital growth potential. But today, however, [...]
When should a credit union hire a consultant?
Credit Unions love investing in their people, but that doesn’t stop them from hiring consultants. Lots of consultants. Consultants can be great, and sometimes, they can prove not so great. With ever increasing threats [...]
My top 5 moments from Finastra #Perspectives17
Late summer kicks off a flurry of financial services conferences that last through the fall. The first on my radar this year was Perspectives. Touted as Finastra’s largest U.S. customer conference and the [...]
These common quirks are making you unlikable
Avoiding eye contact When you fail to look someone directly in the eye, it gives them the impression you are not invested in what they are saying. In order to show you’re paying attention, [...]
Mayweather vs. McGregor: 4 marketing lessons
The Floyd Mayweather Jr. versus Conor McGregor fight on Saturday may not have lived up to the hype as the greatest fight in combat sports history, but it provided four valuable marketing lessons. Focus on [...]
GAP claims rise: What to watch for
Guaranteed Asset Protection (GAP) provides valuable protection for credit union members by allowing them to cancel the difference between an insurance settlement and their loan balance if their vehicle is stolen or totaled in an [...]