I recently ran across this quote from former CIO and Senior VP of Dell, Jerry Gregoire, “The customer experience is the next competitive battleground.” Right? Unfortunately, not EVERYONE is paying enough attention to that very [...]
The smiley face was created by Harvey Ball in 1963. Ball later decided that we should all devote one day a year to smiles and acts of kindness. He declared that the first Friday in [...]
You have competition on every corner. In order to stay ahead of the game, you need to think innovatively. Thinking like an entrepreneur will help you find new and creative ideas to solve your everyday [...]
As credit unions celebrate International Credit Union Day on October 19, 2017, this year’s theme, “Dreams Thrive Here,” speaks volumes to the relationships that credit unions have with their members. For decades, credit unions [...]
A new record was set in 2016 when 17.6 million cars and trucks were sold in the United States, marking the seventh consecutive year of increased auto sales, according to Automotive News. 48,000 [...]
Here’s an excerpt from a McKinsey Quarterly article titled: “Why leadership development programs fail.” “Becoming a more effective leader often requires changing behavior. But although most companies recognize that this also means adjusting underlying [...]
It can be easy to forget in our busy day-to-day lives that our children are paying close attention to our words and actions. They emulate what they see around them and grow increasingly impressionable with [...]
I opened up my Gmail the other morning to find the subject line “Woo-hoo your credit score went up!” I stared at it for a moment and then moved on to the next email. I’[...]
At one point during the weeklong CEO Institute III: Strategic Leadership Development, there is some fear in the room. That point is right before participants receive the results of what for many is their first-ever [...]
Retail FI's have a tremendous opportunity to capture new value and drive their own disruption through digitization. With the right technology investments, financial institutions can streamline operations and compliance, while offering customers the real-time financial [...]
Your coworker is smacking their gum. Your boss just piled more work on your plate. Your computer just crashed … again. As the saying goes, “When it rains, it pours.” None of us are immune to [...]
There comes a time in many organizations where employee enthusiasm takes a dip. It could be after a major milestone or achievement where staff feels content and comfortable. Or, it could be due to low [...]
Last month, I wrote an article about when to hire a consultant. There’s no doubt that bringing on a consultant is a big decision, but knowing when to fire one can be even more [...]
Four times a year, credit union professionals from around the U.S., and some from around the globe, gather for a one week credit union “boot-camp” filled with lessons in principles, philosophy, history and more. [...]
No matter what it is that’s got you down, when you’re stuck in a rut it can be extremely difficult to be motivated or inspired. If you find yourself in a rut, here [...]
