4 ways you can regain control of your career
No matter how old you are, you can feel like your career isn’t going the way you want it to go. Things happen, and sometimes your career goes down a path you didn’t [...]
News Archives
Here’s the secret to a super sticky business relationship
I’ve never been a huge fan of suspense, so I’m going to let the cat out of the bag right here in the first paragraph. The secret to establishing (and maintaining) high levels [...]
How to upgrade your credit union website design in 5 seconds
You can learn how to improve your credit union website design in mere seconds with a Five Second Test. A Five Second Test asks visitors what information they can determine after viewing a page of [...]
To Reg E or not to Reg E? That is the question you must ask your members
Since the 2010 Amendment to Regulation E (Reg E), credit unions that want to offer and charge for overdraft coverage on ATM or one-time debit card transactions have been required to obtain affirmative consent from [...]
3 surefire office camaraderie killers
Being friends with your coworkers is not a requirement for a productive working environment, but it sure can help. Camaraderie lifts morale, promotes creativity, and creates a positive work culture. There are a variety of [...]
Borrowing––as a leadership tactic!
One of the most popular segments in my keynotes and workshops is “The 5 Rings.” This is a set of tactics I originally developed to help martial artists access the underlying power of any effective [...]
Trust must be earned and granted
Having been on the credit union, bank and vendor side of financial services, I have a somewhat unique view of the industry. One thing I have noticed, is that the word “trust” is grossly overused [...]
Is your brand a line in the sand?
Your brand consists of the perceptions and images that represent your credit union. Many credit union leaders think of their brand only as a logo or tagline, but a meaningful brand is so much more. [...]
4 tricks for fall road-tripping on a budget
Fall is the perfect time for a road trip. The leaves are changing and there’s so much beautiful scenery to take in. Before you hit the road, take a hard look at your budget [...]
3 ways you’re sabotaging your own success
When it comes to reaching our career goals, we can often be our own worst enemy. We can blame others for standing in the way, but the truth is many of our own common habits [...]
3 things your CU’s leaders must agree on—and why
Even the best pro quarterbacks can’t win games by themselves. Despite being able to call some of their own plays, these athletes will find success most often when they’re aligned with the other [...]
This one thing is ruining your productivity
If you’re like most leaders, you spend your days rushing around dealing with emergencies, challenges, meetings and emails. Your days seem like a blur, and you struggle to articulate what you accomplished in your [...]
Disclosures everywhere! …except for there
You're all about openness. Your new branch design includes sweeping halls, natural lighting, and big windows to provide a welcoming atmosphere. That snazzy new website encourages whitespace with at-a-glance information on your latest promotions. Of [...]
5 things successful people don’t do
It’s nice to succeed. When you feel that you’ve truly accomplished something, it’s the greatest feeling in the world. Think of success like a busy commute. The majority of people get by, [...]
Richard Thaler won the Nobel Prize in economics . . . Here’s why it matters to you and your members
I know many of you anxiously awaited to see which of your favorite economists won this year’s Nobel Prize. Would it be Hall? Jensen? Romer? How about Posner for his gripping analysis of law [...]