In two recently published articles "Data-Driven Dialogues Will Define Success" and “The Data-Driven Organization Questions Everything”, we detailed the need for managers to incorporate data and the use of digital information into all discussions within [...]
As a leader, you’ve probably had to deliver criticism more times than you’d like. How did your employees take it? Not so good? Well, sometimes criticism can be a hard pill to swallow. [...]
Every manager can think of one employee that they’ve had issues with over the years. The employee either has a handful of personal problems, isn’t a team player, or just can’t perform [...]
Think about the steps you took before making a recent purchase or signing up for a new service. Except for that last-minute treat at the grocery store, you probably spent some amount of time considering [...]
Open enrollment season is here, and with a projected five percent increase in health care costs for 2018, employers are looking to control spending. As a result, employees selecting their benefit plans for 2018 will [...]
Being responsible for the marketing of a business is a tough task. Being responsible for a small credit union is even harder, as your day is sure to be filled with daily tasks that need [...]
When it comes to office conversation, there are varying opinions when it comes to what discussions are acceptable. To be on the safe side, it’s always best to err on the side of caution [...]
Over the last few years a lot has changed in the Credit Union world, but one thing has stayed fairly consistent… Declining branch traffic. According to a recent article by the Financial Brand, “consumer visits [...]
A few months ago the internet was awash with the proclamation that avocado toast was keeping Millennial borrowers from committing to a mortgage. Yes, the breakfast of choice for many of the Instagram generation was [...]
Earlier this year I got a call from an old friend who said she needed my help with an exasperating situation festering at her credit union. She said her frontline employees were about to engage [...]
Although it’s impossible to predict what will happen in life, there are certain actions you can take to better prepare you for what may come your way. Instead of worrying about things you often [...]
We all strive for that work-life balance. Although it takes a conscious effort to separate the two, it is possible to have a happy home and work life. The key to not letting work stress [...]
Last year, the Financial Brand made reference to a study reporting, “slow loan processing is the single biggest pain point” for the Millennial segment of the consumer group that was surveyed. The PACE report for [...]
The value of data for improving the customer experience (CX) is widely recognized across every industry today. Credit unions, in particular, are faced with a wealth of information, coming from members and from within the [...]
“Your brand is what other people say about you when you’re not in the room,” –Jeff Bezos, CEO Amazon As the end of the calendar year quickly approaches, now should be a great time [...]
