Thank you for tuning in to episode 177 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build [...]
It is January 2024 and the first of many CUInsight articles. By now, many of you are a few weeks past the enactment of your resolutions, promises, and organizational strategies for the new year. So [...]
Dear Credit Union Executives, I’m a teller. I’m the first person that our members see when they enter our branch. My warm hello and friendly smile set the tone for how people feel [...]
At our company, we have a philosophy called “The Boat Test”. We don’t do business with people with whom we wouldn’t want to spend a day on a boat. It’s simple, life [...]
Credit unions are committed to the financial well-being of their members and communities. As your voice in Washington, we recognize that you face many challenges as you work to achieve that. One of those challenges [...]
In our post-pandemic world, lots of people want to work from home. Credit union members who don’t have a traditional job that allows them the flexibility of remote or hybrid work may be particularly [...]
Managers are now challenged to effectively manage staff remotely. The cadence of when employees must be “in the office” versus working remotely varies from credit union to credit union and even department to department. Managers [...]
Stocks climbed on Friday, pushing the S&P 500 and Dow Jones Industrial Average to record closing highs. The S&P 500 (^GSPC) rose 1.2% to close at 4,839. This marked [...]
New National Credit Union Administration board member Tanya Otsuka on Thursday strongly endorsed efforts to increase the agency’s focus on consumer protection efforts. “I support a strong consumer compliance program,” Otsuka said, at her [...]
The most significant banking case of my legal career involves . . . fishery management. Allow me to explain. The Loper and aptly-named Relentless cases argued at the Supreme Court on Jan. 17 concern a federal law that [...]
America’s Credit Unions President/CEO Jim Nussle sent a letter Thursday to the House Ways and Means Committee and Senate Finance Committee urging them to fix an oversight to the Coronavirus Aid, Relief, and [...]
In our ever-evolving financial landscape, credit unions play a crucial role in shaping the financial well-being of individuals, particularly younger generations like Gen Z and beyond. With unique needs and expectations, these digital natives demand [...]
We’ve entered 2024 with good intentions and strong goals. Some of us have strayed, but remember each day is an opportunity to refocus and regroup. Some of us are on track and making progress. [...]
There has been a lot of conversation lately about the credit union difference, with some arguing that what we as credit unions hang our hat on, doesn't stand out much from other mainstream financial institutions. [...]
The member or customer just walked out the door, hung up the phone or closed the chat. Phew! It’s over…you made it through. Until the next person arrives (or until the same person [...]
