It’s a new year and everyone is excited to start working towards new goals and initiatives that will push their credit union forward. When it comes to marketing, there are always new trends and [...]
This has happened to me a number of times. Maybe it’s happened to you, too. You stumble across a hole-in-the-wall restaurant you never even noticed before. The food is absolutely fantastic. The employees treat [...]
Two months ago you hired Dave, your next star employee. This morning he informed you he’s leaving to go to your closest competitor. Now what? When an employee leaves soon after starting, the price [...]
Reconfigure your office space There’s nothing quite like the feeling of a clean and organized workspace. Make a point at the start of this year to rearrange your space in a way that promotes [...]
HR professionals will see explosive growth in their use of artificial intelligence over the next five years, according to research by HR.com. This growth will not only transform HR technologies but will have a [...]
Often, the credit union delegations Ryan Donovan hosted during his days as a congressional staffer consisted entirely of directors. “That was really cool because then you knew you were talking to folks in the community,” [...]
My first job after college was as a help desk service representative in an insurance company. I knew it wasn't a position I wanted to be in long-term, but it was a way to get [...]
Life hacks. They pop up on your social media feed all the time. Hammer time? Use a clothespin to hold the nail. Crazy cords? Organize them with a repurposed paper towel roll. They’re smart [...]
As this year comes to a close, I have been thinking a lot about leadership. The word that keeps coming to mind is humility. One of the things that sets great credit unions apart is [...]
As a manager, it’s tempting to allow staff motivation efforts to fall by the wayside. You have bigger things to think about, like reaching your consumer lending goals and dealing with irate members about [...]
As new and innovative technology continues to disrupt long standing businesses functions, banking is proving to be no exception. The days of simply opening up a branch and expecting new commercial prospects to flood your [...]
There’s a new twist in the longstanding challenge of staffing branches cost-effectively while meeting customer expectations for prompt service—the view of branches as sales centers rather than transaction hubs. How should this impact [...]
Since their inception, I suspect, credit unions have been trying to come up with a clever word to replace the noun, verb, and adjective that so succinctly describes financial institutions and the transfer of money [...]
Find someone who is doing something good for others that aligns with your personal values, then get behind it. If you apply this mantra to the work you do every day and to your volunteer [...]
If you're a credit union compliance professional struggling to keep up with the CFPB's ongoing mortgage rule updates, you have plenty of company. The Truth in Lending Act (TILA) and Real Estate Settlement Procedures Act ([...]
