The future of mortgages holds tremendous promise. However, today’s industry vision for how to leverage emerging mortgage technology is far too fixated on cost reduction instead of creating of customer value. Instead of figuring [...]
Over the past 19 years, Amy Walter has built a reputation as an accurate, objective, and insightful political analyst with exceptional access to campaign insiders and decision-makers. In late February, she'll deliver a keynote address [...]
The NCUA board will consider its Strategic Plan at its Jan. 25 meeting. The board has been soliciting public comment on the draft plan, which establishes a variety of agency goals and objectives. The board [...]
In banks and credit unions, we spend a lot of time talking about why it’s important for staff to discuss products and services more in terms of benefits than features. Features are easy. Features [...]
As we begin the new year, many of us find ourselves taking stock of our performance in 2017. What worked, what did not, areas to build upon, ideas to leave behind and new directions to [...]
Maybe your credit union has been on Instagram now for a few months, or maybe even a year... and you're ready to have your first successful Instagram contest! But often CU staff don't know where [...]
Hello Compliance Friends! Over the holidays, I had a chance to relax, travel and check out some old and new films. One of my favorite movies will forever be Disney's The Lion King. The death [...]
Leaders and managers – both essential to an organization's success yet carry out vastly different roles. Or at least they should. The Harvard Business Review describes the differences in the two roles: "Management consists of controlling [...]
The NCUA board will vote on its 2018-2022 strategic plan at its Jan. 25 board meeting, according to the agenda released Thursday. The meeting, NCUA's first of 2018, is scheduled to begin at 10 a.[...]
The House yesterday passed, by a vote of 243-184, the NAFCU-backed Home Mortgage Disclosure Adjustment Act (H.R. 2954), which would ease credit unions' compliance burden related to the Home Mortgage Disclosure Act's (HMDA) reporting [...]
Nobody in your office likes you and you're wondering why. You’re not arrogant or a big fat liar. You aren’t rude and you don’t act inappropriately. You’re not controlling or a [...]
Disasters are more preventable when the right questions are asked by the right people at the right time. Most of us have heard stories about boards dismissed due to mismanagement and CEOs being asked to [...]
There is no way to know for sure what the future holds. But it is a pretty safe bet that credit unions can expect to see unprecedented growth, due in particular to their charter of [...]
Culture is the personality of a credit union. It represents your values and how you treat your members, which can attract good personnel and ultimately lead to better member service. 30% of our lives are [...]
Office stress pervades every industry at every level, causing health problems, worker inefficiency, and mental health issues that cost U.S. businesses in more ways than one. A 2016 report by Harvard University found that [...]
