News Archives

Striking a chord

Striking a chord

Response to my December article The End of Banking at Credit Unions? was fast and a tad  furious. For that I am grateful because it means it struck a chord, which was the intention. In [...]

Tech Time: Are you pro-digital?

Tech Time: Are you pro-digital?

Every year, Forrester analyst Alyson Clarke and her team publish a report on retail banking trends in North America that evaluates trends and provides predictions for the coming year. Overall, the predictions by Clarke and [...]

Listen to their voices

Listen to their voices

Do you hear voices? I’m talking about the voices of your members and your team. Well, do you hear them? If you don’t, you might be making decisions based on other factors, which [...]

Breaking brand habits

Breaking brand habits

“So in the majority of other things, we address circumstances not in accordance with the right assumptions, but mostly by following wretched habit.” – Musonius Rufus, Roman Philosopher Habit. Routine. The way we do things. The [...]

BOA: Oops, they did it again…

BOA: Oops, they did it again…

I'm guessing that you've seen the headlines. For Bank of America's Poorest Customers, Banking Just Got More Expensive. (Quartz) Here's a snippet from the story. Bank of America this month eliminated its once cutting-edge eBanking [...]

Taking the MESS out of Messenger: 5 key takeaways

Taking the MESS out of Messenger: 5 key takeaways

Facebook Messenger has the makings of being a huge success. It started as an in-app no cost way to text and share with your friends and family. You could even call someone! But now, a [...]

Save $200 on spring compliance school until Friday

Save $200 on spring compliance school until Friday

Early-bird registration savings of $200 end Friday for NAFCU's spring Regulatory Compliance School, March 19-23 in Arlington, Va. Credit unions can save with the code SCHOOLSAVINGS until 11:59 p.m. Eastern Jan. 26. The [...]