Is your brand a carnival house of mirrors?
If you’ve been to a state or county fair you’ve probably seen the “house of mirrors” attraction. The one that features row after row of mirrors all stacked at angles designed to give [...]
News Archives
Specialized strategic planning software
It’s costing you money to stick with the status quo. According to an article in the Harvard Business Review, 67 percent of well-formulated strategic plans fail. Unfortunately, there’s a correlation between organizations that [...]
The value of the volunteer & the volunteer’s burden: Ongoing education
It’s overly trite to say that credit union business has become “more complex” over the last decade. Perhaps it’s the greatest understatement of credit union movement. Naturally that affects everyone in the business [...]
Stages of financial life different for millennials
Millennials are achieving financial milestones at different times in their lives than earlier generations. According to a survey from Comet Financial Intelligence, while people are still following the same basic timeline regarding the order in [...]
Digital to the Core: Chatbots, AI, Open Banking and APIs
A crowded marketplace and the speed at which new technologies are revolutionizing banking makes crafting the right digital presence overwhelming for many financial institutions. Consumers now expect their banking provider to provide a secure, frictionless [...]
The ultimate guide to credit union member retention
Member retention is essential to the success of any credit union. Spending a lot of time, money and effort in getting a member only then to lose them is like throwing money away. Your members [...]
I got your Google translate right here
While you’ve been told Google Translate is no match for the real thing, it’s easy to get that quick, one-off translation. What could it hurt when all you need is a headline, right? [...]
ADA litigation update: One down, more to go
Last Friday, a federal judge in Virginia granted a credit union's motion to dismiss in a lawsuit alleging the credit union's website was not compliant with the Americans with Disabilities Act (ADA). The ruling represents [...]
5 practices to attract good people
You are who you spend time with. We've all heard this line – or something similar to it – and it's true. When we surround ourselves with positive, good people, we are much more likely to do [...]
CUNA pushes for removal of problematic part of MLA guidance
CUNA and the Defense Credit Union Council (DCUC) asked the Department of Defense (DOD) to remove a problematic question from its guidance on the Military Lending Act (MLA). While CUNA has additional concerns with the [...]
NAFCU talks CUs’ TCPA concerns with FCC, launches resource page
NAFCU and a coalition of other trade groups met with the Federal Communications Commission (FCC) Thursday to discuss the Telephone Consumer Protection Act (TCPA) and the commission's efforts to target illegal robocalls. NAFCU has urged [...]
How to be the best communicator you can be
It takes a lot to be a great communicator. Here are few things that will help you max out your communication potential... Open up: You’ll be a lot easier to talk to if you [...]
The perfect day at work does not exist
Say someone asked you to describe the “perfect workday.” You might rattle off something like this: “I arrive early at 7:45 a.m. with coffee in-hand. My daily tasks are neatly organized in a [...]
Trends are irrelevant in credit union website design
I was talking with a credit union marketer a few days ago who wants to redesign his website, but he’s facing resistance internally because some of his senior managers and board members say, “All [...]
4 unique Valentine’s Day gifts for under $15
Valentine’s Day is right around the corner – Wednesday, Feb. 14. Luckily, there’s still time to impress your sweetie with something clever that won’t drain your wallet. Here are four unique but inexpensive [...]