Turning mistakes into loyalty
Wouldn’t it be great if we lived in a world where everything went exactly the way we wanted everyday, with every transaction we touched? Imagine a world where every process was foolproof and worked [...]
News Archives
Regulation, uncertainty and credit union leadership
The only certainty in life, and business, is change. And there is no area that is more subject to change than in financial regulation. One of the most important attributes of an effective leader is [...]
Valentine’s Day 2018: Don’t overspend on gold jewelry
Your sweetie only deserves the very best. So this Valentine’s you decided to invest in jewelry for your significant other. There’s just one problem. When you arrive at the jewelry store (or Amazon, [...]
CFO Focus: Digital transformation as a shared vision
Ask most credit union C-suites to describe their digital transformation goals, and chances are the CMOs and CTOs will be brimming with ways to leverage data, analytics and technology to become even more member-centric. Query [...]
Social media could be ‘financial achilles’ heel’ for millennials
Millennials today are positioning themselves to be in better financial shape than their older counterparts, according to an Allianz Life survey released Tuesday. At the same time, the siren call of social media could undermine [...]
Data-savvy banking organizations will destroy everyone else
To prepare to succeed in an increasingly competitive banking environment, banks and credit unions will need to become intelligent organizations, enabling quicker, insight-led decision making. More than ever, the winning financial institutions will leverage data, [...]
New Co-Creation Councils reveal the true power of partnerships
From the world’s first ATMs, debit cards and online banking systems to our ever-expanding shared branch network, credit unions have brought to market some of fintech’s most impactful innovations. So, what is it [...]
Fed grants conditional approval to pot-focused CU serving
The Wall Street Journal is reporting that the Federal Reserve Bank of Kansas City has granted conditional approval to a Colorado credit union to serve marijuana businesses. To win the approval of the Federal Reserve [...]
5 reasons why credit unions should want their core in the cloud
Cloud adoption has continued to increase across the financial sector. And why not? Over the last few years, the benefits of using cloud based technology for your credit union has indeed become more popular, as [...]
The final prepaid rule: Version 3.0
Since 1982, no less than seven different cuts of Ridley Scott's science fiction masterpiece Blade Runner have been shown to theater audiences. The initial workprint version didn't test well, so the studio re-cut it, adding [...]
World Council provides FSB with CU relief suggestions
The World Council of Credit Unions generally supports the Financial Stability Board’s (FSB) proposal on ways to improve stability of too-big-to-fail banks, but urged the board to make several changes in the final version [...]
Berger reiterates CUs’ ADA concerns to Chairman Goodlatte
NAFCU President and CEO Dan Berger updated House Judiciary Committee Chairman Bob Goodlatte, R-Va., yesterday on the flood of meritless lawsuits facing credit unions filed under website accessibility requirements of the Americans with Disabilities Act ([...]
How to keep your body (and wallet) healthy during cold and flu season
It’s that time of year. You go to bed feeling great and you wake up like you’ve been hit by a truck. Then you spend the next week pumping yourself full of “the [...]
Decoupled debit – Threat to credit unions, bonus for merchants
Merchants are always looking to reduce the cost of payment acceptance without inconveniencing shoppers. A few have found a solution in decoupled debit cards, which offer a significantly cheaper alternative for the merchant since payment [...]
How digital insights & automation can help your financial institution grow direct loans
Recently we spoke with a large mid-western CU who is hitting it out of the park in terms of direct loan growth. In fact, they have an entire team of outbound callers following up on [...]