Hearing from dozens of credit unions in at least 21 states over unclear website accessibility requirements under the Americans with Disabilities Act (ADA), NAFCU continues to offer support. In the past week, the association has [...]
No matter how prepared you are for retirement, you can count on being blindsided by some unexpected expenses. According to a study by the Employee Benefit Research Institute, 40% of retirees said their retirement expenses [...]
Credit union leaders know the importance of providing their members a quality digital experience, especially as mobile and online banking transactions are growing, while visits to brick and mortar locations are decreasing. For the vast [...]
One of the things I love most about credit unions is that they are agile, even scrappy. Credit unions often see their size as a disadvantage, but I think there are many advantages to being [...]
Quick, what comes to mind when you hear things like “member experience”, “marketing” and “brand”? If you picture branches, members talking to tellers, logos on signs, or people shuffling pieces of dead trees, you’re [...]
Being a leader has certain similarities to being a parent. As a parent, you love all your children equally. Yet you still must work to avoid the appearance of playing favorites and make sure you [...]
![The Cotton Candy Frappuccino [customer] experience](https://www.cuinsight.com/wp-content/uploads/2018/02/02-20-18_cotton-candy-frappuccino_1200-e1519219367305-226x163.jpg)
We expect a great experience no matter where we shop, where we are entertained, where we eat, or how we manage our money. I use “we” because increasingly there is little if any difference between [...]
Stanley Hayes, former president/CEO of the liquidated Valley State Credit Union, is scheduled to be sentenced in April after he admitted to embezzling $710,000 from the Saginaw, Mich. cooperative. Michigan Attorney General Bill [...]
Are you seeing a 20-something who still lives in his parents’ house, plays video games all day and (if he has graduated from college) has mounds of student debt? Maybe he’s texting his friends [...]
Messaging platforms that include voice and text-based interfaces and being increasingly used by digital consumers as their preferred method of engagement, according to a research studyfrom Accenture. Conversational interfaces already exist. The Amazon Echo, Google [...]
Marketing today is all about targeting prospective customers in direct mail, email, and even through digital channels like social media and online advertising. Sure, there are still financial institutions using the old spray and pray [...]
You have a purpose in your career. You know that, right? I’ve been thinking about this lately after a volunteer experience brought it into perspective for me: I joined my team to help out [...]
U.S. credit unions continue to be on the forefront of payments evolution. In January, Visa announced it would begin testing a fingerprint-enabled credit card in the United States with Utah-based Mountain America Credit Union. [...]
Draft legislation addressing data breaches was released Friday, two days after a CUNA witness testified before a House Financial Services subcommittee on how these breaches harm credit unions. The draft bill, from Reps. Blaine Luetkemeyer ([...]
NAFCU last week attended a hearing on a defendant credit union's motion to dismiss an Americans with Disabilities Act (ADA) case. NAFCU remains active on ADA, engaging with various stakeholders on this issue and working [...]
