Rarely do new homeowners describe their mortgage origination experience as fast, easy or convenient. That may be changing as consumers grow more comfortable with digital loan practices – and lenders reset expectations on how to deliver [...]
In Cornerstone Advisors’ What’s Going On in Banking study, senior executives at financial institutions were asked how “future-ready” business functions within their institutions are. Just 26% of execs said the contact centers in their [...]
As banks and credit unions continue to attempt wooing the hearts, minds and pocketbooks of consumers, marketers must find increasingly people-friendly ways to achieve this goal. It’s only by growth (both acquiring new consumers [...]
Chances are you’re still trying to make sense of the recent tax law changes. The changes affect nearly all taxpayers and touch a wide variety of taxes- including corporate, estate, partnership and “pass through” [...]
I love reading anything by Ben Carlson. His blog never seems to disappoint. While it is aimed at investors, I find his thoughts and counsel applicable to nearly everything. Last week, he touched upon "The [...]
CUNA’s Governmental Affairs Conference was filled with more than 5,000 credit union leaders learning how best to make their voices heard Monday. Informative sessions, keynoters and more are on the schedule for Tuesday. [...]
Several NAFCU-member credit union CEOs met at the White House Monday to discuss industry issues with President Donald Trump. "It was an honor to meet with President Trump, and we are appreciative of the interest [...]
American consumers need access to cash There are staggering new statistics every day about the personal financial struggles faced by American consumers. Just last month, Bankrate.com reported that “Only 39% of Americans have enough [...]
5. It's one thing to talk about advocacy, but it's another thing to send 2000 messages to Congress at once! Get those fingers moving! Let’s send a strong message to Congress we need S. [...]
A recent presentation, and recent experiences, reminded me of the biggest obstacle facing Credit Union leaders who hope to improve their competitiveness by adding customer experience (CX) initiatives to their organizations’ efforts. That obstacle? Traditional [...]
As collaborative community-based institutions, credit unions are very unique organizations. For many that have not been exposed to credit unions, it is difficult to see what makes this community so special, or even how a [...]
Credit unions generate an enormous quantity of data on a day-to-day basis. But just having lots of data doesn’t bring your CU any closer to profitable growth. To get value from your ever-increasing stock [...]
CEOs, presidents and other executives all create 100-day plans as they embark on a new assignment, or they may devise a hundred-day refresh plan as they move downstream and feel the need to recalibrate. Could [...]
Having met with President Trump Monday afternoon, the leaders of the two major credit union trade groups said they are convinced that Trump understands their worries about the regulatory burden they face and that he [...]
Most commentary around branch usage relies on research that supports a specific position. Not because the findings of any specific research report are incorrect. In fact, most of the research is very well done by [...]
