Forest man: A lesson for all of us
About 30 years ago, Jadav Payeng started planting trees. He lives in India near a large island in the Brahamputra River. Flooding and other issues had turned the island into a "wasteland." Jadav didn't like [...]
News Archives
HSA usage continues to evolve as account balances grow
Credit unions experienced double-digit growth in health savings account (HSA) deposits last year, with a 17.6 percent increase in assets from 2015 to 2016. Credit unions now hold $1.38 billion in HSA assets, [...]
HSA usage continues to evolve as account balances grow
Credit unions experienced double-digit growth in health savings account (HSA) deposits last year, with a 17.6 percent increase in assets from 2015 to 2016. Credit unions now hold $1.38 billion in HSA assets, [...]
Is data the answer to fighting fraud in today’s world?
Amidst the massive explosion of consumer, payments and transaction data, the question remains: how are we going to safeguard this stuff? According to the Nilson Report, credit card transactions rose 28 percent, debit card transactions [...]
S. 2155 passes Senate in major reg relief win for CUNA, CUs
The Senate passed the CUNA-backed, bipartisan Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) Wednesday, in a strong step forward for much-needed regulatory relief. CUNA strongly supported the bill since it was introduced, [...]
NAFCU-supported CFPB commission bill introduced in House
Reps. Dennis Ross, R-Fla., and Kyrsten Sinema, D-Ariz., yesterday announced that they have introduced legislation that would reform the CFPB's governance structure from a single director to a bipartisan commission. Reps. David Scott, D-Ga., and [...]
Optimizing your workforce is good for member AND staff satisfaction
Human interactions in the branches are becoming fewer which makes them even more meaningful --both for the member and the staff. Why? Because face-to-face interactions are critical for delivering outstanding customer experience. And, they are [...]
The attention deficit workplace – The answer starts with YOU!
You are a role model … to someone. The expression "tone at the top" is true. The example leaders demonstrate is often believed to be a requirement employees must follow. No matter what’s written in [...]
From competition to collaboration: 3 tips for finding the right fintech partner for your credit union
It’s no secret that credit unions must embrace technology in order to succeed in today’s marketplace. In 2017 $31 billion were invested in the fintech industry through M&A, venture financing, and [...]
4 money tips during a divorce
Getting a divorce is as budget-breaking as it is heart-wrenching, but while a divorce changes your marital status, it doesn't change who you are or what you’re capable of. Here are some tips to [...]
3 ways to ‘supercharge’ your digital marketing
Phil Lockwood has a message for those who’ve jumped entirely on the digital marketing bandwagon: Traditional marketing is not dead. “Each channel has characteristics the other doesn’t,” says Lockwood, founder and managing partner [...]
Scammers attaching banking password-stealing malware to MS Office docs
Cybercriminals are attempting to compromise Microsoft Office accounts and steal user passwords, especially those used for banking, by sending malicious attachments claiming to be tax forms or other official documents. This threat – flagged as a “[...]
Measure call value over call volume
Historically, the success of contact centers was measured in terms of efficiency: average handle time, calls per hour etc. But according to ContactBabel’s 2017 U.S. Contact Center Decision Makers’ Guide, customer experience is [...]
Online marketing strategy for credit unions: Bring your institution up to speed
The rise of the internet has created exciting and unique opportunities unlike ever before. By developing an online marketing strategy for credit unions, many institutions can find themselves reaching more potential members and expanding beyond [...]
Five big strategic shifts credit union CMOs must make
1. Think Differently About Culture, Talent and Your Org Chart Today’s top marketers are rethinking how they build their marketing teams. What is needed to tackle the challenges of digital disruption and address the [...]