Facility Solutions: Branch opening check list
Opening a new branch can be complex. A lot is riding on the first impression made by this new location’s branded member and staff experience. At opening you want the branch to run flawlessly. [...]
News Archives
Credit unions ‘under siege’ by frivolous ADA lawsuits
The credit union industry is “under siege” by frivolous lawsuits alleging website noncompliance with the Americans with Disabilities Act (ADA), according to Michelle Anderson, partner with the law firm of Fisher Phillips. Dozens of lawsuits [...]
This tech could get consumers over the hump
Contactless chip cards, dual interface EMV plastic that can either be dipped or tapped, are becoming more common—and that’s good news for mobile wallets, according to one analyst. Randy Vanderhoof, director of the [...]
Same day ACH begins its 3rd phase
Faster payments mean a vendor getting paid by its customer quicker, or getting a P2P transfer into the recipient’s bank account the same day. Automated Clearinghouse (ACH), the network that connects every financial institution, [...]
Without focus, your team will fail (so will you)
I can tell a lot about the leadership and culture of an organization just by mingling with the employees. What I often witness is an unintended disconnect between what leadership thinks employees are focusing on, [...]
Why Friday was a good day for your credit union
It just got a little safer to call or text your members. Although the ADA has captured most of the industries’ attention, it’s the Telephone Consumer Protection Act that will ultimately have the biggest [...]
Catching up with the ACET
This year large credit unions will come face-to-face with the latest version of NCUA's Automated Cybersecurity Examination Tool (ACET). For those unfamiliar with the ACET, the tool is nearly identical to the FFIEC's Cybersecurity Assessment [...]
Applications for CU Advisory Council open through April 23
The Consumer Financial Protection Bureau (CFPB) is seeking applicants for its Credit Union Advisory Council (CUAC), which advises the bureau on the credit union industry. The link to the application is open. Selections are expected [...]
This week: FOMC likely to raise rates, Congress works to fund government
The Federal Open Market Committee (FOMC) begins its two-day meeting tomorrow and is widely expected to approve of another quarter-point interest rate hike. The House and Senate are both in session this week with their [...]
ABLE Accounts fund disabled childrens’ futures
Children with special needs not only require considerable out-of-pocket medical and therapy expenses, if they aren’t able to live independently as adults, their families must financially prepare to support them for the rest of [...]
3 inexpensive ways to improve employee morale
We all spend a lot of our waking hours at work. The job we do and how much we like it can determine the overall quality of our lives to a significant degree. Being in [...]
Digital, data and the race to the home screen
For decades, payments teams have chased “top-of-wallet” status. With the rise of mobile, though, our ambitions have changed, and now we’re competing for “top-of-device” status. We want our apps front and center when members [...]
Moments of insane courage
You know as a kid, I always dreamt of being a superhero. Can you imagine what it would be like to fly and possess superhuman strength?! (Superman wannabe right here!) But more than craving superhero [...]
Lending Perspectives: The future of collections is self service
As millennials and other tech-savvy consumers seek to conduct more of their financial affairs on mobile devices, it should be inevitable that when faced with financial difficulties, they will want to work with their creditors [...]
3 steps to strategic storytelling
Want members to remember your credit union? Tell them a story, advises Kindra Hall, author, communications expert, and “professional story teller.” That’s because people are naturally attracted to stories, they’re memorable, and hearing [...]