The benefits are clear. Prioritize the reinvention of your talent to gain an edge in the digital world. PriceWaterhouseCooper’s current CEO survey found technology concerns among the highest on the list of worries for [...]
“We are not moving fast enough. We need to move 2x or 4x faster,” said John Janclaes, CEO of the $1 billion Partners Federal Credit Union headquartered in Burbank, CA. In a wide ranging interview, [...]
This year at #CUNAGAC, attendees were lucky to hear a keynote from UnMarketing’s Scott Stratten. After his highly entertaining presentation, one phrase that stuck with me was “Whatever your members think your brand is, [...]
Financial loss due to internal fraud continues to be a problem despite increased examiner focus on the issue in 2017. According to the National Credit Union Administration’s NCUA Report, from 2012 to September 2016, [...]
Three leaders in technology and marketing riffed on a wide variety of topics at the CUNA Marketing and Business Development Council Conference’s “Tech Talk” session. Patrick Adams, CEO of St. Louis Community Credit Union, [...]
One credit union posted 2.19% ROA last year after giving back members 50% of their loan interest paid in 2017—plus a special bonus dividend. American 1 Credit Union’s Give Back totaled $1.[...]
2017 was a year of unprecedented disasters. Within a few weeks of each other, we were struck with Hurricane Harvey, Irma, Maria and the California Wildfires. The Foundation activated CUAid to assist the credit union [...]
I have to admit: a part of my childhood died when Toys R Us filed for bankruptcy. I vividly remember going to their stores, playing with every toy on my wish list while singing their [...]
Financial marketers have a hard time wrapping their heads around Generation Z. Why is that? Well for starters, there’s no hard-and-fast definition of where the Millennial generation ends and Gen Z begins. Do you [...]
Hello again compliance friends! As I'm sure many of you have already heard, last Friday, was a big day in the Telephone Consumer Protection Act (TCPA) world because the U.S. Court of Appeals for [...]
The word audit can strike fear in most of us. Thoughts immediately turn to the IRS digging through your personal finances, looking for some perceived wrongdoing that can end with you in jail. Even the [...]
CUNA and the League of Southeastern Credit Unions and Affiliates (LSCU) filed a brief Tuesday in support of a credit union facing a predatory lawsuit alleging noncompliance with the Americans with Disabilities Act (ADA). The [...]
With current funding for federal government agencies and offices set to expire Friday, NAFCU lobbyists are monitoring Congress' efforts to allocate funds to agencies and projects. The House and Senate reached a deal last month [...]
Today’s credit union members have very different expectations of your credit union than their predecessors. They are pressed for time, tech-focused, and expect a fast, personal experience through their preferred channel at their convenience. [...]
Your marketing campaign is over, the numbers are in and…uh oh. It appears the ROI results are far from what you were hoping for. Time to throw in the towel and give up marketing [...]
