How much time do people in your organization spend each day clarifying some aspect of work that should or could have been clear to begin with? How many people seem confused about customer preferences, product [...]
The Finovate series of conferences—which now literally spans the globe with the new Africa and Middle East editions—remains among my favorite windows into the coming wave of financial technology breakthroughs. For those unfamiliar [...]
Let’s start with the solution: There’s no question that the credit union marketplace has competition coming from all directions. Prospective members have more options than ever to manage their personal finances: competing credit [...]
For the first time ever, THINK 18 will feature a THINK Crashers program, bringing together rising stars in the credit union industry and connecting them with credit union leaders. Young credit union professionals, ages 35 [...]
The events revealed so far in the emerging Facebook and Cambridge Analytica story, may not be a data “breach” but nevertheless serve as a wakeup call to millions sharing personal information. Following reports that Cambridge [...]
As a business owner, you likely already spend a significant amount of time searching for and hiring employee leaders. Once you have the right people in your employ, you want to guard against others tracking [...]
One of the toughest questions I’ve dealt with since I’ve been with the Association is this seemingly straight forward one: Does my credit union have to comply with the GDPR and if so, [...]
From myriad books to online resources, there is no shortage of material attempting to define what makes a leader great. But however many of these resources your comb through, there are five attributes of great [...]
Machine learning is an area of computer science that uses large-scale data analytics to create predictive and dynamic models. In essence, you feed the right data to computers with the right algorithms and they have [...]
The House passed the fiscal year 2018 omnibus bill Thursday, and the Senate will need to approve the bill by Friday at midnight to avoid a government shutdown. The bill, released Wednesday, contains many wins [...]
NAFCU is seeking input from credit unions on the CFPB's rulemaking processes, which is part of the bureau's series of requests to obtain public feedback on how to improve its functions and the outcomes for [...]
It’s never easy dealing with underperforming employees. Sometimes one employee can bring down the whole team. If you’re dealing with an employee like this, here’s a few tips for turning them around… [...]
The United States is among 31 countries examined in a recent Cambridge University study that finds an alarming number of adults are deficient in basic financial skills. According to a BBC analysis, the study concludes [...]
As our financial institution clients have been kicking off 2018 and finalizing their goals and strategies for the year, I was reminded (and have reminded them) of the following quote from Walt Disney: “You can [...]
Almost everyone in America goes through at least four major life events that result in a 10% or larger drop in income. These challenges - a major illness, job loss or divorce - cause 60% [...]
