Congress is back in session this week and both the House and Senate will hear testimony from CFPB Acting Director Mick Mulvaney as he delivers the bureau's semiannual report. NAFCU is also continuing its work [...]
This past weekend, we celebrated my son’s birthday - he turned 7. As usual, that included hosting a birthday party for his friends. This year’s party was much different from the parties I [...]
I’m a firm believer in the mantra: If you take care of your employees, they will take care of your account holders, who will in turn take care of the organization. So when it [...]
Trust, along with respect and loyalty are a leader’s greatest assets. As leaders, what can we possibly achieve without the respect, trust and loyalty of the people we serve? What other assets could be [...]
As a keynote speaker and executive mentor, I am frequently asked for ways to deal with rules and bureaucracy in the workplace. Especially when dealing with some large organizations with employee manuals the size of [...]
In this video, taped at CUES Directors Conference 2017, Celeste Schwitters gives an excellent overview of four key metrics she thinks credit unions should track to know the health of their card programs. VP/U.[...]
A Springfield, Va.-based credit union has become the latest to prevail in a lawsuit over the accessibility of its website, fueling more speculation over whether other judges assigned to similar cases around the country [...]
When I came to Los Alamos in 2012, I knew that Zia Credit Union was in trouble. I was hired to lead the turnaround. We were at .04 ROA. The communities we serve were worried [...]
While political gridlock exists in Washington on most issues, there’s one topic both sides of the aisle have come to agree on: The Dodd-Frank Act has hurt small financial institutions. The bill was always [...]
Another frivolous ADA suit dismissed days after CUNA, league file brief: CUNA has filed six amicus briefs backing up credit unions in predatory lawsuits filed by plaintiff's lawyers attempting to exploit credit unions and abuse [...]
Do those names ring a bell? If you were born in the 50’s or 60’s chances are you tuned into see the Jetsons. It debuted September 23, 1962 in prime time and was [...]
I recently had the pleasure of attending some conferences where both state and national speakers presented on trends in financial crimes. At one of the conferences, the presenter asked who in the audience was using ([...]
Credit unions presented Children’s Miracle Network (CMN) Hospital with a check for $380,000 Thursday, leading into this weekend’s Credit Union Cherry Blossom Ten Mile Run. The annual race has been sponsored by [...]
In another win for credit unions facing litigation over unclear website requirements under the Americans with Disabilities Act (ADA), a federal district court in Virginia again found that the plaintiff to such a lawsuit did [...]
As the 2018 Masters Tournament got underway yesterday, it got me thinking about what it takes to be successful on the golf course, and how you can apply it to having success in your life [...]
