Legacies are great in wills, especially if you’re the heir. For organizations in the midst of sweeping change, legacy technologies and practices become serious hurdles in the path to success, or even survival. Consider [...]
Regulatory burdens are impeded consumer access to credit, CUNA Vice President of Research and Policy Analysis Mike Schenk told the Washington Examiner this week, when discussing the bipartisan Economic Growth, Regulatory Relief and Consumer Protection [...]
Credit unions can now download NAFCU's updated 2018 Credit Union Compliance GPS, which features new sections on Americans with Disabilities Act (ADA) website compliance, CFPB's mortgage servicing rules, Financial Crimes Enforcement Network's (FinCEN) customer due [...]
As Tax Day draws near (Tuesday, April 17 this year), the Internal Revenue Service has released its annual “Dirty Dozen” list of tax scams. The list also serves as a reminder that consumers are legally [...]
I can tell a lot about the leadership and culture of a Credit Union just by mingling with the team. What I often witness is an unintended disconnect between what leadership thinks the team are [...]
I come not to bury the ATM but to praise its new powers. Forgive me for borrowing from Shakespeare’s Mark Antony in Julius Caesar, but it’s what popped into my mind recently as [...]
Sounds like a good way to go, right? Ripe old age, preferably in your sleep. But I’m not talking about you, or me, I’m talking about the credit union industry. We are mathematically [...]
I love this time of year—warm weather is (almost) here, the flowers are starting to bloom (unless you’re up north!) and Cadbury Cream Eggs are available in stores. I have a weakness for [...]
Ask Debbie Wege to describe herself and how she sees the world, and she’ll answer without hesitation: “I believe in two basic things: collaboration and what’s possible. I have a passion for finding [...]
A credit union employee alerted police that a Texas public official allegedly stole more than $35,000 to pay off a blackmailing dominatrix mistress. Gregory Lueb, 56, a former Harris County first assistant treasurer was [...]
Building a world-class marketing organization is the goal for any financial institution, but it isn’t easy to achieve, especially now. As consumer expectations rise and the financial landscape itself shifts in the wake of [...]
The torrid pace of bank branch closures continued unabated last year. In the U.S. alone, over 1,700 branches closed — a record. This follows several years of rapid reduction in the number of branches. [...]
Ever thought about the value of paying attention? Attention sometimes gets a bad rap in today’s society. Perhaps that is because we’ve come to associate the concept of attention with unrelenting selfies that [...]
How should financial institutions measure success in cash and treasury management services? Some financial institutions focus on costs, while others measure success purely by fee income from customers. But those tactics miss an important point. [...]
Faster payments have penetrated a handful of market segments, particularly peer-to-peer (P2P) payments and the gig economy, but a lot of work still needs to be done in the funds disbursements space. In our digital [...]
