“Personalization” is not a new or novel concept in banking. For centuries, financial institutions have prided themselves on the personal experience they delivered to each customer. But this CX strategy was easier to implement when [...]
The May 11, 2018 date for compliance is only a month away! Did you cross all the t’s and dot all the i’s? Here are three good questions from our Compliance Hotline. Check [...]
Most people don't feel great about their finances. Spending, saving and making good decisions about money can be difficult, even if you're not living paycheck to paycheck. And feeling satisfied about your financial health? Sometimes [...]
Credit unions’ member-centric focus means that they approach consumer regulation differently than other market participants, CUNA President/CEO Jim Nussle wrote to the Senate Banking Committee Wednesday. CUNA sent its letter for the record of [...]
CFPB Acting Director Mick Mulvaney told members of the House Financial Services Committee yesterday that he wants to better tailor regulations to reduce the regulatory burden on credit unions and community banks, as well as [...]
When you’re on a budget, you tend to be on the frugal side. But there are some things that are worth spending a little extra on. Whether it’s due to awesomeness or the [...]
Remember playing softball as a kid? You’d be in the outfield and end up kicking stones most of the game. Then, all of a sudden a ball would fly your way and you’d [...]
What is your credit union’s strategy for continued growth? Has your credit union looked at providing greater engagement with the Hispanic members within the community? Now is a great time to review ways to [...]
When we adopted our dog Spotty I watched every episode of The Dog Whisperer and It’s Me or the Dog I could find. I studied books on puppy training and the psychology of positive [...]
As employee benefit costs continue to rise, employers across the United States are searching for innovative ways to reduce this burden. Credit unions also are looking to thwart rising costs. While they are limited to [...]
Y-12 FCU increased its loan volume by more than 25% over a two-year period thanks to streamlining its lending operations, introducing new products and not being afraid to prudently take on more risk. One of [...]
Financial services organizations realize they have the potential to apply advanced analytics for both internal and external benefits since they have large data sets and experience with analytical tools. From payment services to everyday banking, [...]
When debit cards hit the streets in the ’90s, the mighty check saw its role in financial transactions diminish. Fewer and fewer retail outlets take checks these days, but they haven’t completely checked out, [...]
Marketers are asked a lot of questions. What is the result from this campaign? When you are going to have that project complete? When is the website going to be updated? What do you do [...]
Social media is changing the way we communicate with consumers. Having a strong social media presence gives credit unions the opportunity to build personal relationships with their members and future members. Here are some do’[...]
