On the surface, Erin Laney’s position as senior executive assistant at Charlotte (N.C.) Metro Credit Union seems straightforward enough. You’d expect her to provide administrative support to the CEO, other senior executives, [...]
Federal prosecutors say a former teller created money for herself that did not exist, which was part of her scheme that enabled her to embezzle more than $80,000 from an Alabama credit union over [...]
Why don’t credit unions capture market share? It’s in their DNA not to. In the March 2018 issue of CU Management, the topic of credit union market share was addressed in the feature [...]
“Our credit union is too small to compete.” While this may sound like a statement of unfortunate fact, it’s a common excuse that exposes a lack of will and creativity. The small credit unions [...]
Today, more than 18% of all banking institutions have dipped fingers and toes into the world of blogging, but few derive any value from it. Despite that, blogging is largely recognized as one of the [...]
The digital revolution has completely refashioned the way we approach our daily lives. Examples abound across industries of how companies have evolved their strategies to anticipate, meet and exceed changing consumer expectations. Consider how Starwood [...]
In the age of mobile/digital, consumers expect easy, fast and convenient service from brands anytime, anywhere. In fact, according to a 2018 Forrester report, “We’re at a tipping point for customer service operations. [...]
The House passed two tax-related bills Tuesday; one adds new requirements for organizations regarding electronic filing of tax returns, the other would help protect children from having their identities stolen. The House is expected to [...]
The Senate on Tuesday, by a 50-47 vote, adopted a motion to proceed to a measure that would repeal the CFPB's 2013 bulletin regarding indirect auto lending under the Congressional Review Act (CRA). Use of [...]
Unless you live in a big city, you probably drive a car. And as we all know, those cars don’t run on table scraps. If you’re looking for ways to save money, the [...]
The credit union industry is FULL of amazing professionals both inside and outside of the credit union brick and mortar branches. Most all of them share a deep love for credit unions and for helping [...]
When it comes to air travel, either you love to fly or you hate it. I’m the former. I love everything about air travel, including airplanes, airports and the ability to cross a continent [...]
In order to keep the new member pipeline flowing, credit unions have to start doing a better job of targeting people 16-21 and even younger. This is when financial habits are established that will last [...]
As credit union members’ and consumers’ expectations and options for financial services continue to expand, so must the member experience. How does a credit union further develop member service and experience skills when so many [...]
He happened into the credit union world somewhat by chance, but Bob Falk’s path to success has been forged through carefully calculated decisions. Falk, CEO of Purdue Federal Credit Union (PFCU), is lauded by [...]
