PODCAST: ‘Change needs a champion’
To guide an organization through a project that will bring change, potential conflicts, and emotions to the team, having a leader with a collaborative mindset at the helm might be the best scenario. “I like [...]
News Archives
Former CU CEO & teller plead guilty to $1 million embezzlement scam
A former credit union president/CEO and a former employee admitted they embezzled more than $1 million that led to the closure of a Hawaiian credit union and a loss of more than $2 million [...]
Turn that frown upside down
Credit unions thrive on giving their members an experience that evokes confidence and satisfaction. When a member finishes their transaction, they walk out the door knowing their money is safe and their transaction was successful. [...]
What would Musk measure?
On Feb. 6, the Falcon Heavy launch rocket sent a Tesla sports car into space. I was fortunate enough to be in Orlando, FL — about 50 miles away from Cape Canaveral — and it was thrilling [...]
3 Fs to strategic planning
Growth-minded banks and credit unions make a considerable investment of time, energy and resources in their strategic planning process. Join On The Mark Strategies founder and president Mark Arnold as he discusses the “3 Fs [...]
5 best practices for building your brand online
“Are you using social media?” Often when a credit union’s management is asked this question the answer is almost always a resounding yes! However, for some, this ‘yes’ just confirms that the credit union [...]
House passes taxpayer protection, IRS transparency bills
The House voted to advance two tax-related bills Wednesday, part of a group of bipartisan bills passed earlier by the House Ways and Means Committee. The bills are designed to protect taxpayers and improve accountability [...]
Senate repeals CFPB’s indirect auto lending bulletin; NAFCU looks to CU relief
The Senate, by a 51-47 vote Wednesday, repealed the CFPB's 2013 bulletin regarding indirect auto lending using the Congressional Review Act (CRA). The resolution is expected to pass the House, and President Donald Trump is [...]
4 things you need around you in order to succeed
Success isn’t easy. If it was, everyone you know would be super successful. It takes hard work, determination, a little luck, and the right support surrounding you. If you feel like you don’t [...]
Is your overdraft program a black box?
Last month, we explained that the right overdraft program should be simple and transparent, so that you can clearly understand the specific factors, trends and overrides that determine the overdraft limit. You should understand exactly [...]
Your brand is not a promotion
One key challenge facing many credit union executive leaders is maintaining the momentum of their unique brand culture. A way to address this issue comes from the following key brand tenet: "your brand requires a [...]
Shift from reviewing to coaching
How can you transform your annual performance review into a tool for real employee engagement? All too often the annual performance process can actually diminish the relationship between management and staff. Employees and management alike [...]
Ditching the gym? There’s an app for that
At the beginning of almost every year, I envision myself getting up early, going to the gym and starting my day energized from an incredible workout. The reality is, my good intentions only last about [...]
Inside Marketing: Tap into your blogging potential
People care what you have to say. Yes you. You have to realize that you are an expert in your industry. You have knowledge about your field that people want to hear. Share it. Social [...]
Artist sees the whole picture
On the surface, Erin Laney’s position as senior executive assistant at Charlotte (N.C.) Metro Credit Union seems straightforward enough. You’d expect her to provide administrative support to the CEO, other senior executives, [...]