The digital banking customer experience improved dramatically in the 23 years since the launch of the first internet-only bank, Security First Network Bank. While its lobby metaphor was creative, it was a clunky experience back [...]
Greetings from your faithful blogger, who is back from a trip to Riverhead, Long Island where he helped celebrate the 50th birthday for a friend he’s known for more than 30 years now. He’[...]
According to a 2016 TransUnion survey, credit unions are growing at 6.35% annually--a rate which far outpaces the growth of active credit consumers overall. However, this substantial rate of growth is highly concentrated, with [...]
If the answer to that question is no (or you don’t know), consider this: Hispanics are creating businesses at 15 times the national rate. In an article ranking the best cities for Hispanic entrepreneurs, [...]
According to Jamie Dimon, “Silicon Valley is good at getting rid of pain points. Banks are good at creating them.” With the digital demands of credit union members advancing all around us, the question remains: [...]
Thursday, April 19 marked the effective date of the second round of amendments to the Consumer Financial Protection Bureau’s (CFPB) mortgage servicing rules, finalized August 2016. This means confirmed successors in interest are now [...]
NAFCU will meet today with Financial Crimes Enforcement Network (FinCEN) Director Kenneth Blanco to discuss the agency's ongoing priorities and credit unions' regulatory burden associated with suspicious activity report (SAR) filings, among other concerns. This [...]
If you are listing your home for sale, I have some good news. For most of the country, it’s a seller’s market. With the demand for affordable housing outpacing the available supply, even [...]
Imagine this: Your company just experienced one of its best-performing fiscal years, and you have some additional budget remaining. Should it go toward marketing? Your annual company retreat? How about talent and leadership development? In [...]
My conversations with Credit Union managers regarding their CX thinking and efforts regularly reveal their wholly appropriate pursuit of “member understanding”, “digital experience improvements”, and “Improved sales experiences”, all leading, hopefully, to greater topline growth. [...]
As we reflect on Financial Literacy Month, one of the areas we’re focusing on is our research on the financial knowledge, behaviors, and perspectives of young adults. While we have discovered helpful new insights, [...]
Given the steady gain in numbers among credit unions in the $500 million-plus range and their superior membership and loan growth, it’s fair to wonder whether survival is all in the numbers. Do economies [...]
For decades, rural populations have been caught in the middle of conflicts in Colombia. Activities of military and paramilitary groups, narcotics traffickers, natural disasters, and turmoil with neighboring Venezuela have all contributed to people in [...]
The Industry’s Most In-Demand Event for Credit Union Executives! Chicago - May 1, 2018 Attend our one-day educational seminar delivered by seasoned, knowledgeable presenters with decades of experience. You will discover the most innovative [...]
A CEO is suing her credit union and its board chair, a North Carolina state representative, who allegedly engineered her termination, cursed, yelled and belittled her at board meetings and claimed that he was responsible [...]
