“If you can’t create an emotional connection with members, you’re going to lose them,” says author Patrick Henry. He addressed the CUNA HR & Organizational Development Council ConferenceWednesday in Fort Lauderdale, Fla. To [...]
The U.S. housing market’s storyline for the last several years has been one of steady demand and limited supply, pushing prices ever higher. Now, a new chapter has opened up for the industry [...]
It’s singed. It’s brittle. It’s moldy. It’s torn. It is disintegrating. Let’s talk about this. Do you have a procedure for your mutilated currency? Do you even accept mutilated currency? [...]
You would think paying attention would be easy, common sense really. And yet, we struggle to pay attention to the aspects that matter most. As leaders, we have one life to lead, on this one [...]
In this installment of Geezeo One-To-One, Amy Hibbard spoke with Robb Gaynor, co-founder and Chief Product Officer of Malauzai, a technology company that provides innovative mobile solutions for community financial organizations. They discussed what the [...]
While April is National Volunteer Month, here at CUNA Mutual Group we care about making a difference in our communities all year long. In the first quarter of 2018, we gave more than 2,500 [...]
People often think of omnichannel as being about selecting the right blend of channels for delivering products and service, says Keith Brannan, CMO for Austin, Texas-based Kasasa. In action, omnichannel is also about selecting the [...]
CUNA wrote to Senate Finance Committee Chairman Orrin Hatch (R-Utah) Tuesday in response to Hatch’s letter sent to the Internal Revenue Service (IRS) asking it to consider whether the “largest federal credit unions” should [...]
NAFCU, in a letter to and conversation with the IRS yesterday and in a personal visit to the office of Sen. Orrin Hatch, R-Utah, argued that requiring credit unions to file additional tax forms would "[...]
Just because it’s a sellers market doesn’t mean buyers can’t get their dream home. It may just take a mix of pre-planning, patience and timing. Here are few ways buyers can fast [...]
The news is out that Amazon is going to enter the financial world, either sooner with JPMC as the latest press suggests, or later with someone else or on their own. And yes, they’re [...]
Earlier this month, I was doing a workshop on member experience and as a class we were talking about how to spot and eliminate member pain points in experience. I gave an example of my [...]
You’ve started analyzing your data. You’re seeing results. What’s the next step? Hopefully you answered model validation, or verifying if your models are performing as expected. Whether your credit union is building [...]
There are probably hundreds of questions someone should ask themselves if they’re planning on retiring in the near future. Some of those questions may pertain to you and some may not. Here are three [...]
It’s the unfortunate reality of the world we operate in today: Statistics show that your credit union will suffer a data breach or, at a minimum, an attempted breach. It’s going to happen, [...]
