Give an experience this Mother’s Day
It’s that time of year again when Moms get their moment in the sun: Mother’s Day. We take 24 hours to show our appreciation and it is glorious. For me, Mother’s Day [...]
News Archives
Machetes and maps = training must-haves
A CUES staffer recently talked with a member who had been focused on technical training for employees at his credit union. But now the member was letting the pendulum swing the other way and looking [...]
You’re in position. Holding the reins. Will you win the race?
Like those who compete in the Kentucky Derby on the first Saturday in May, you’ve put in the necessary hard work preparing for the race ahead. You’ve planned, projected, strategized and sized up [...]
Strategic advantage – how do we compete?
As a consultant, I have the privilege of hearing about the strategic plans of a diverse set of credit unions. I’ve noticed a few common themes: We have the most loyal members; that is [...]
The importance of a payments strategy
I recently came across a shocking statistic: 87 percent of U.S. banks do not have a formal payments strategy according to the American Bankers Association 2017 Payments Strategy Survey. Given the large number of [...]
Credit Union Magazine honors 2018 Credit Union Hero of the Year
Tom McWilliams, senior vice president of the Mississippi Credit Union Association, will be honored as the 2018 Credit Union Hero of the Year, by Credit Union Magazine. “Across the decades of my career, I have [...]
Former credit union CEO facing 20 years in prison
Michigan judge last week sentenced former Valley State Credit Union President/CEO Stanley Hayes to serve up to 20 years in prison for embezzling $710,000. He pleaded guilty in a state court in February [...]
Maximize results with mission based marketing
“How are these other credit unions you work with getting these results?” That was the question one frustrated CEO asked me several weeks ago. The answer was easy. “Mission. Based. Marketing,” I said. That’s [...]
Purposeful talent development is aligned to strategy execution
So you have an organizational strategy. Great! Now you have to execute. Are you prepared to do this? Is your talent aligned to drive forward and execute effectively? According to the 2018 DDI Global Leadership [...]
Going 100% EMV is a win-win: Consumers want it, fraudsters don’t!
Every financial institution out there should have EMV enabled for ALL of your issued debit cards, credit cards, and ATM machines for which you own or are liable. If you are not currently 100% EMV [...]
One percent is no longer enough
Can a credit union “buy” a member’s love and loyalty? Perhaps not, but if they want to try, card rewards are the single biggest currency the cooperative has at its disposal. This is particularly [...]
CFPB amends TRID to fix so-called “black hole”
The TILA-RESPA integrated disclosures rule (TRID) is quite a way to start a Monday morning, so I apologize in advance. On Thursday, April 26, the CFPB issued a long-awaited amendment to TRID that will go [...]
Compliance: CDD rule electronic certification form available
With less than two weeks remaining before the Treasury’s Financial Crimes Enforcement Network’s (FinCEN) customer due diligence (CDD) becomes effective May 11, FinCEN has made its electronic CDD beneficial owner certification form available. [...]
This week: NAFCU, CUs keep up grassroots push on reg relief; FOMC meets
With both the House and Senate back in their home states for a district work week, NAFCU encourages member credit unions to contact their representatives and keep up the pressure for meaningful regulatory relief as [...]
Design. Build. Innovate: Inside CO-OP’s software developer culture
As CO-OP continues down the path of digital transformation, we are focused on building a culture of product innovation. CO-OP’s growing team of nearly 100 developers are constantly designing, developing, testing, and supporting the [...]