Comments on several Bureau of Consumer Financial Protection (CFPB) proposals, as well as suggested changes to NCUA bylaws, are due in May. The first CFPB RFI deadline, on civil investigative demands, was last week, and [...]
NAFCU is offering a webinar today to help credit unions prepare for the Financial Crimes Enforcement Network's (FinCEN) customer due diligence (CDD) rule before next week's compliance deadline. NAFCU's Ann Kossachev will moderate the webinar. [...]
No matter if you're speaking to one person or a large group, how can you be sure that you have your audience’s attention? Here are four ways you can make sure that your audience [...]
I have spent my whole career in organizations that help advance credit union ideals by helping people gain access to affordable financial services. Currently, my focus is as CEO of CU Solutions Group, a national [...]
Credit unions think of branding in terms of advertising, mailings, inserts, logos and social media. However, payments, and all the touch points associated with digital and plastic payments, are an equally important part of a [...]
While my family is mostly content to watch our favorite characters at home on Netflix or Amazon Prime, there are some we have to experience first in the movie theater … like every new Marvel, DC [...]
Central to the mission of every credit union is that it exists to serve its members. While numerous factors go into delivering the level of service that members count on, a fundamental consideration is the [...]
Members' data should drive strategy at your credit union, according to John Best, CEO of Best Innovation Group. “You’ve got to trust the data,” he says. To take full advantage of that data, Best [...]
The NCUA Monday banned a former CEO with a criminal past for theft, a former employee who served only one hour in custody for a $400,000 embezzlement, and a former staffer convicted of aggravated [...]
$8.2 billion Digital Federal Credit Union, Marlborough, Mass., has signed a contract with one fintech startup and is running pilots with three others, reports CUES member David Araujo, CIE, CCE, the CU’s SVP/[...]
If you are in marketing today, you’ve likely seen first-hand how powerful data is for marketing. At Deluxe, we’ve had a first-row seat to the evolution of data-driven marketing. We’ve been helping [...]
This may shock you. I'm a Penn State fan. Last year, the Penn State football team played at Maryland. Fantastic! A short 45-minute drive to see my Nittany Lions and no need for a hotel. [...]
Financial marketers are drowning in data. In fact they are drowning in an overwhelming 2.5 quintilian bytes of data which is collected every day at the same time that consumers are being bombarded by [...]
Basic financial literacy skills are critical for success in today’s workforce. Yet, according to the Council for Economic Education’s 2018 Survey of the States, there has been no growth in personal finance education [...]
The Bureau of Consumer Financial Protection should send quarterly reminders about submitting credit card agreements, CUNA wrote to the bureau Monday. CUNA’s letter was sent in response to a bureau request to the Office [...]
