Great customer service is something that every business should emphasize. Companies that put customer service at the forefront of their business are notably more successful and able to retain their customers longer than those who [...]
CUNA joined several other organizations Thursday to file a petition requesting the Federal Communications Commission take action to clarify the definition of an automatic telephone dialing system (ATDS) for purposes of the Telephone Consumer Protection [...]
Although NAFCU's Board of Directors and Supervisory Committee Conference, which starts Monday in Newport, R.I., is sold out, credit union leaders have eight more opportunities this year to take advantage of NAFCU's industry-leading programming. [...]
As we get older, time sure seems to fly by. And that’s definitely true on the weekend. It always seems to be Friday, and then before you know it, it’s Sunday night. Weekends [...]
Borrowers have always wanted a fast approval. But in a mobile order-ahead, drone-delivery world, that expectation has been cranked to 11. This is especially true among real estate loan borrowers. Mortgage and HELOC lenders are [...]
My high school years were spent surfing on the Outer Banks of North Carolina. Not exactly Hawaii’s North Shore, but those east coast beaches inspired me nonetheless. Since then, when time and budget allowed, [...]
Imagery is one of the most important parts of credit union website design. The stats below really drive home the importance of images: Articles with images get 94% more views Including a photo and a [...]
Forget Cinco de Mayo. In our house, it’s all about May 4th– as in Star Wars Day! If you’re unfamiliar with this relatively new celebration, it’s a pun on the movie saying, “[...]
Credit unions rely on public relations efforts to propel their brand’s credibility, visibility and, ultimately, their growth. As such, your credit union’s strategic PR plan is its road map to success. It outlines [...]
Author Whitney Johnson's research and work in disruptive innovation explores how individuals and corporations manage change. After publishing the book, “Disrupt Yourself,” Whitney was recognized as one of the world's most influential management thinkers by [...]
The number of victims of fraudulent card accounts almost doubled between 2016 and 2017, and that may be brewing bad blood between members and card issuers, according to a study by FIS and Javelin Strategy &[...]
Many banks and credit unions have traditionally viewed payments as necessary and nondifferentiating, relegating them to the back burner of transformational priorities. Persisting in this view is a potentially serious mistake, given the pace and [...]
Here are the top three mistakes we see often in Bank and Credit Union social media: Mistake #1: Being Interruptive on Social Media In case you're wondering, just broadcasting promos doesn’t work! Social media [...]
Every week there seems to be wave after wave of engagement announcements between a financial institution and one fintech partner or another. Since these types of partnerships are relatively new and unfamiliar territory for most [...]
U.S. Senator Kirsten Gillibrand (D - NY) introduced legislation (S. 2755) to create a Postal Bank, which would establish a retail bank in all of the U.S. Postal Service’s 30,000 locations. [...]
