There’s plenty of disruption talk in the financial technology space, and there’s good reason for it. From the GAFA giants down to the smallest upstarts, traditional financial institutions are facing threats from non-FIs [...]
Summer is quickly approaching. It’s almost time for pool parties, BBQs and, unfortunately, sky-high electricity bills. According to Energy Star, half of the average home’s summer energy bill goes toward keeping it cool. [...]
Almost half of our waking hours are spent at work. While we all have stress in our lives for reasons of relationships, health, finances, environment and world events, our workplace environment should not add to [...]
Front-line staff wear many hats throughout the day. You might start your day assisting members on the teller line only to find yourself at the new accounts desk after lunch. From time to time, you [...]
Firewalls and other defenses aimed at keeping crooks from penetrating the CU are no longer enough, according to one expert, who said the most skilled organizations now recognize penetrations will occur and they must also [...]
A few days ago, I spoke at the New Jersey Credit Union League’s Marketing Conference. My presentation was on Improving the Member Experience Across Digital Channels. Without getting into the details of the entire [...]
The other day I had a few minutes to myself and found myself thinking about the difference between gnats and hummingbirds. Gnats can be annoying. Okay, gnats are always annoying. I cannot remember a time [...]
Before you buy a used car, you take it to a mechanic. When you’re under the weather, you go to a doctor. When you face a dilemma, you consult a trusted friend. We’re [...]
Financial organizations are now facing new regulatory burdens associated with administration of consumer refunds for aftermarket and ancillary products purchased on top of their loan contracts through dealers. Although it is unclear exactly where the [...]
The most common theme at the recent Financial Brand Forum was that much of the banking industry is falling behind what consumers are expecting and what new competitors in and out of banking are providing. [...]
The Treasury Financial Crimes Enforcement Network’s (FinCEN) customer due diligence (CDD) rule became effective, and both CUNA and FinCEN have resources available for credit unions. FinCEN has issued two sets of frequently asked questions, [...]
Both the House and Senate are in session this week, and House leadership announced last week that a vote is possible on the NAFCU-backed Economic, Growth, Regulatory Relief and Consumer Protection Act (S. 2155) before [...]
The CFPB has been a controversial agency since its inception in 2010 under the Dodd-Frank Act. Financial institutions have not been a fan of its work, as more and more regulation is introduced by the [...]
Imagine you're lost at sea—do you float in the water, in hopes that someone finds you, or do you do everything you can to rally resources so you can get to the next destination? [...]
Your credit union could continue to incur magnetic stripe fraud on EMV cards and ATMs if you have not yet set-up strong fallback authorization strategies. Here are strategies you should adopt to better manage fraud [...]
