There are plenty of things successful leaders say – and don't say – that we should reflect upon and adopt. But sometimes before you've even gotten a word out, your body has already spoken for you. This [...]
The House Financial Services Committee is expected to mark up a bill next week that contains a provision delaying the effective date of NCUA’s risk-based capital rule by two years. CUNA supports this provision, [...]
Credit unions that attend NAFCU's 51st Annual Conference and Solutions Expo will hear from leadership expert Steve Gutzler about how to use emotional intelligence to manage more effectively and operate at full potential. Gutzler is [...]
Unless an employee’s job is to sweep the floors, it can sometimes be tough to immediately gauge their performance. If you’ve been in this situation before, here are four things you can look [...]
First let’s answer the question of “what is the definition of brand?” Your brand is more than just your Credit Union’s name or logo. It’s more than just the aesthetics of your [...]
The business adage that “what gets measured gets managed” is borne out by the Kronos FMSI 2018 Retail Branch Lobby Study, which identifies significant sales and service improvements for financial institutions that have deployed systems [...]
As credit unions embrace data and analytics, the subjects of Big Data and Data Lakes are increasingly topics of interest. Just as “Data Warehouse” and “Business Intelligence” were novel (now nearly obsolete) concepts just a [...]
Success doesn’t create happiness. Happiness creates success. “Across the board, people who are primed with positive emotion achieve at a higher level, whether they’re students, doctors, or other professionals,” says Daniel Lerner, co-author [...]
Sherry Ann Allen stole more than $1.1 million from the Greater Eastern Credit Union by using a hidden transaction feature, knowing no one at the Johnson City, Tenn.-based cooperative reviewed hidden transactions, enabling [...]
Studies have found that 90% of information transmitted to the brain is visual. Additionally, visuals are processed by the brain 60,000 times faster than text and videos improve learning retention by up to 400% [...]
In our last blog post on #CUFinHealth, we launched the hashtag and talked about how credit union members need credit unions to help them achieve their financial aspirations. But what about the business case for [...]
Bryn Conway, principal at BC Consulting, has a favorite quote from baseball great Yogi Berra: "If you don't know where you are going, you might wind up someplace else." Credit unions would do well to [...]
Consumers have always struggled placing trust in financial institutions. That’s why financial marketers need to provide valuable information if they hope to stay competitive and build healthy, positive relationships with people. Banks and credit [...]
Credit unions interesting in coordinating with NCUA in the agency’s streamlined Community Development Financial Institution (CDFI) certification applications process will be able to do so from June 4-22 and Sept. 10-28 this year. The [...]
NAFCU President and CEO Dan Berger, in a number of meetings on Capitol Hill yesterday, shared credit unions' regulatory relief priorities and urged members to vote in favor of the NAFCU-backed Economic Growth, Regulatory Relief [...]
