Recent research by CUNA Mutual Group’s TruStage reveals interesting insights about the unique makeup and preferences of Hispanics and other multicultural consumer groups. Below are some of the key findings from the What Matters [...]
CUNA and credit unions saw a historic victory with the signing of the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) last month, but the question remains: when and how will the regulatory [...]
The House and Senate are back in session this week and Congress is expected to work through various appropriations bills. NAFCU will continue to track progress on two of the bills that include NAFCU-sought language [...]
After what seemed like a never ending winter in most of the U.S., who isn’t ready for summer? According to The Summer Drive Study by the National Association of Convenience Stores, 68% of [...]
Here’s a question that I came across recently: Can you do VUCA? I don’t know about you, but I had never heard that question, nor was I familiar with the acronym. It turns [...]
The summer… a time to relax, kick back, enjoy the weather, the kids are off school and yet members still need our attention! The summer season is not the time to slow down business development [...]
This is a continuation of 3 Ways To Ensure Your Customer Service Doesn’t Suck. Every interaction with your members results in one of three ratings: Exceed expectations. (Impress) Meet expectations. (Satisfy) Miss expectations. (Disappoint) &[...]
Like credit unions, most hospitals are mission-focused rather than profit-motivated. Some not-for-profit hospitals were originally sponsored by religious organizations; others were created by and are sponsored by their community. Not-for-profit hospital directors are focused on [...]
Veronica Dangerfield's background as a standup comedian draws in audiences and keeps them glued to her compelling messages about financial education. “People are so apprehensive about finances,” Dangerfield says. “With a name like Veronica Dangerfield, ([...]
We all know the importance of strong governance and leadership to survive in any business. However, a decision maker is only as good as the intelligence he or she receives to make decisions, and the [...]
President Donald Trump’s signature on the Economic Growth, Regulatory Relief and Consumer Protection Act is the culmination of a years-long process of advocacy on both sides of the aisle, a process that resulted in [...]
As you all know, new and updated data fields were added to the online Currency Transaction Report (CTR) last year and recently there was a deadline to meet a new format requirement for CTR batch [...]
Yesterday was our last day in our Pennsylvania Avenue office, our home base in D.C. for 15 years. We’re leaving with some great memories and a long list of accomplishments we achieved on [...]
An organization's culture goes far beyond the products and services you deliver – it's a feeling. It is that feeling you get when you are excited about going to work. Your workplace culture determines how employees [...]
The recent passage of S. 2155 reduces the regulatory burdens involved in mortgage lending and helps credit unions offer lower rates to members by granting special relief from the 3-day waiting period after providing a [...]
