The American Bankers Association filed a cross-appeal in response to NCUA’s appeal of the U.S. District Court ruling regarding NCUA’s field-of-membership (FOM) rule. CUNA strongly supports NCUA’s appeal and further believes [...]
NAFCU, ahead of a House Financial Services subcommittee hearing today on ways to improve transparency and accountability at the CFPB, reiterated its opposition to the bureau's authority over credit unions out of concern for overregulation, [...]
There’s a lot more to homeownership than paying the mortgage. According to a Zillow and Thumbtack study, U.S. homeowners can expect to spend $9,080 a year on average in hidden costs related [...]
I’m frankly sick of this argument. I’m sick of writing about it and talking about it––we’ve got more important things to do! Leadership and management are two distinct practices. Admiral Grace [...]
It is no secret that more and more members are demanding a digital experience in order to accomplish tasks faster and easier, or that self-service is the future and a digital marketing strategy needs to [...]
Despite the recent transformation of financial services branches as digital services explode, the need to differentiate the essence of your brand and communicate relevant product solutions remain vital to user experience consistency and revenue creation [...]
Summer is here and it's a great time of year. Fall is great with its milder temperatures, and beautiful scenery, but nothing beats warm weather for me. If you’re not a fan of the [...]
Toby Hayes and his family were shopping for a new car a few months back. “We went to a dealership and never said anything about being a member of or working at SAFE Federal Credit [...]
When you think about the future of credit unions, what do you see? Strategic fintech partnerships? Data-optimized services that anticipate member needs? Virtual reality branches? When I spoke at CUNA’s Governmental Affairs Conference in [...]
The American Bankers Association will appeal a federal judge’s ruling that upheld portions of the NCUA’s Field of Membership rule, according to documents filed in federal court. On March 29, U.S. District [...]
Do your customers have a handle on their credit card rewards? Is it about miles? Points? Cash back? A mixture of all three? Do they know how, exactly, they’re earning the rewards and how [...]
Last week, I mentioned that I was watching the Game of Thrones. I heard something on an episode that grabbed my attention. That's why I enjoy good writing, whether in a book or a movie. [...]
There is no "easy button" for CECL. Adhering to the new standards will take time, effort and considerable planning, but it is possible to turn the pain of compliance into the benefit of strategy. The [...]
If we’ve learned anything from the recent Facebook/Cambridge Analytica debacle that affected 87 million people, it’s this: our personal data is ripe for the picking. Mitigating cyber security risks should rank at [...]
Do you remember work in the year 2000? Email was still a blessing, and we hadn’t yet become attached to smartphones. We were connected, but not hyperconnected. We were busy, but not roll-out-of-bed-and-read-your-emails-while-brushing-your-teeth busy. [...]
