"Hippie" values are back, and it's time for credit unions to dig out those old tie-dyed tees and headbands and get ready to group-hug a whole new generation. Millennials (approximately speaking, people 18-36 years old) [...]
Credit unions face an aging membership base. At the recently held immersion18, Trellance’s annual conference, a survival guide was presented for credit unions to prepare for and counter this trend. The average age of [...]
Protecting your interest in collateral requires more than just adopting effective tools – if only that were the case! Collateral risk management practices need to also take into consideration the “member factor.” In other words, your [...]
Identity thieves have only become more creative in finding new ways to hijack personal information and exploit their victims. It seems like every day we learn of yet another new identity theft or fraud scam. [...]
Allegacy Federal Credit Union in Winston-Salem, N.C., has entered into a partnership—believed to be the first of its kind in the country—to improve both the physical and financial well-being of its community. [...]
A Supreme Court ruling allowing gambling on sports at the state level is raising the ante on a wide number of issues for any credit union that issues plastic cards. Financial institutions will need to [...]
There is no standardized metric or database in the financial services industry today that measures and quantifies the brand value and ROI of community banks (non-publicly traded) or credit unions. Yet many executives desire to [...]
The most recent episode of the CUES Podcast, discusses a unique merger with the leaders of $488 million 4Front Credit Union, Traverse City, Mich. Many times credit unions merge because of shrinking membership, loss of [...]
A year after its launch, Zelle® is taking off and taking hold. It's one of the most successful financial product launches I've seen in my career, and speaks volumes about consumer demand for fast, easy [...]
Being your members’ primary financial institution (PFI) is about serving them where they live their financial lives. As mobile and digital innovations continue to transform the consumer landscape, what members expect from payments is changing. [...]
As Inbound marketers, we use blogs, social media, emails, great content and SEO to attract, convert, close and delight new customers. Many traditional sales and marketing staff members are skeptical that Inbound marketing for credit [...]
Credit union-supported candidates found success during Tuesday’s primaries across eight states, including several in notable and competitive races. Candidates are supported by state leagues, CUNA and the Credit Union Legislative Action Council (CULAC), CUNA’[...]
CFPB Acting Director Mick Mulvaney announced a reorganization of the bureau's councils and advisory boards – including the Credit Union Advisory Council (CUAC). NAFCU has told Mulvaney of the value of the CUAC and hopes the [...]
Some people find their dream home and never leave. Some people stay put because they don’t feel like going through the hassle of moving. Others keep moving until they find that perfect place. If [...]
“Is Partnership the New Leadership?” will be the focus of a session at CUES’ Execu/Net in August in Sedona, Ariz. When I reflected on this interesting question, I immediately thought of three ways that [...]
