The battle to acquire cardholders is being won by issuers who use rewards as ammunition. Both Visa and Mastercard report card growth in the low double digits, with the lion’s share of that coming [...]
CUNA compliance staff has updated its Military Lending Act (MLA) fee comparison spreadsheet for the second quarter of 2018. The resource can be found in CUNA’s Compliance Community under the “Compliance Resources” tab, and [...]
NAFCU President and CEO Dan Berger is urging federal banking regulators to not move forward with a rulemaking to loosen Volcker rule requirements as doing so "would revive the risky trading practices that contributed to [...]
The stars have aligned and finally, instead of just watching those house hunting shows, it’s your turn to being the search for your first home. You are in good company. According to the National [...]
Ahh, branding. Over many years of teaming up with credit unions large and small, coast-to-coast, conversations about the important concepts of authentic branding are still as relevant and fresh as ever. A few weeks ago, [...]
Last week I asked a group of really smart credit union people if they were only allowed to see one number/ratio each month, what would it be? I heard member growth, loan growth, ROA, [...]
It isn't always easy to trust the people you work with. Trust is developed over time and it creates stronger bonds amongst your staff. If your team isn’t a cohesive unit, it’s time [...]
If you’re a credit union executive or board member, you’re probably familiar with the seven key risks identified by the NCUA: credit, interest rate, liquidity, transactional/operational, compliance, strategic and reputation. You may [...]
A federal judge in New York ruled Thursday that the makeup of the CFPB violates the constitution because it is governed by a single director who only can be removed by the president for cause. [...]
“We are living in an ‘on your own’ economy.” That’s how Jennifer Tescher kicked off the 2018 Emerge conference on financial health. Tescher, CEO of the Center for Financial Services Innovation(CFSI), was talking [...]
Since the passage of S.2155, the compliance team has received many questions regarding the use and retention of identification documents for accounts opened or financial services offered online. As background, this provision was first [...]
Most financial institutions use an accounting system to automate general ledger and accounting processes. But it often stops there. Reconciliation and certification processes – essential to an accurate and compliant financial close – are often completed using [...]
I've spent a lot of time in this blog writing about emotional intelligence – the ability to recognize and manage your own emotions as well as those of the people around you. This isn't an easy [...]
The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has [...]
The NCUA board finalized its final voluntary merger rule and heard briefings on member business lending and its Enterprise Solution Modernization (ESM) program Thursday, in addition to finalizing a CUNA-backed final rule on field-of-membership. The [...]
