7 ways to keep your emotions in check
I've spent a lot of time in this blog writing about emotional intelligence – the ability to recognize and manage your own emotions as well as those of the people around you. This isn't an easy [...]
News Archives
Four steps to successful improvement through customer feedback
The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has [...]
NCUA finalizes merger rule, gives EMS update
The NCUA board finalized its final voluntary merger rule and heard briefings on member business lending and its Enterprise Solution Modernization (ESM) program Thursday, in addition to finalizing a CUNA-backed final rule on field-of-membership. The [...]
Trump signs NAFCU-backed 7(a) loan oversight bill
President Donald Trump yesterday signed into law a NAFCU-backed bill to strengthen the Small Business Administration's (SBA) 7(a) loan program. A NAFCU witness testified in support of the Small Business 7(a) Lending Oversight [...]
Avoid these 3 common financial mistakes
When it comes to dieting and budgeting, it’s amazing how similar the advice is for both, based upon simple inflow and outflow principles. For example, how many times have we heard, “burn more calories [...]
Strategic planning: You know what assuming does
Is rock music better than rap music? Which is more effective, planning or improvisation? Are people inherently good or inherently selfish? Which is more important, individual rights or collective rights? Will America’s future be [...]
Credit union mortgage lenders giving AVMs a second look
Two major developments in real estate lending are causing credit unions to reconsider integrating automated valuation models (AVMs) into the underwriting process. First, regulators have loosened thresholds for transactions that require a human appraisal. Second, [...]
Why empathy at work matters
When an employer shows empathy – treating employees as human beings with feelings and not just workers – it can make a significant difference in the workplace, studies show. How much of a difference? A 2018 State [...]
PODCAST: The benefits of an inclusive workplace culture
Having women in leadership roles isn’t just the right thing to do. It’s good for the bottom line, says Jeffery Halter, author and former director of diversity strategy for Coca-Cola. Halter helps companies [...]
Former CEO pleads guilty to $1.1 million theft
Sherry Ann Allen, the former CEO of the Greater Eastern Credit Union in Johnson City, Tenn., pleaded guilty to theft and tax evasion Wednesday in U.S. District Court in Greenville, Tenn. Her sentencing hearing [...]
4 ways your credit union’s website can convert visitors into members
In order to stay ahead of the competition, your credit union’s website must convert. Employing credit union website best practices means that you not only attract users but convert them into members. Here are [...]
Why financial services marketers should care about sales outcomes
Top financial services enterprises have proven that strong alignment between sales and marketing teams leads to better business outcomes: increases in customer engagement, better customer service, and faster revenue growth. In fact, research has shown [...]
All organizations should review open banking options
The combination of open platform banking and open APIs will change the entire banking ecosystem as we know it, from the products and services offered, to the delivery channels used and underlying partnerships that will [...]
A deeper look into the appraiser shortage
The shortage of appraisers has been an ongoing concern within the real estate industry. According to a National Association of Realtors (NAR) survey conducted last year, there are three major factors resulting in the appraiser [...]
Senate votes down CUNA-opposed rescissions bill
CUNA wrote to Senate leadership Wednesday in opposition to a bill that would rescind $141 million from the Treasury’s Community Development Financial Institutions (CDFI) Fund. The Senate voted down the legislation Wednesday afternoon by [...]