One word describes why you’re not growing: F***
If you don’t have big conversations and set ambitious goals in your strategic planning session this fall, it’s because of one word: Fear. “I just wish we could get the results that your [...]
News Archives
Why mobile wallets are struggling
What problem do mobile wallets solve? From the consumer’s perspective, not much. They don’t like change, and see little need to switch to a different payment method unless there’s a clear benefit. [...]
Winning the race to excellence with a member-first strategy
When it comes to achieving excellence, the term “experience” gets thrown around a lot. Companies and industries are constantly brainstorming ways to connect and build relationships with the consumers they serve, ultimately by providing a [...]
Where do online applications go?
In early 2018, the third-party loan origination system for TruStone Financial Credit Union ($1.3B, Plymouth, MN) announced updates to its operating system. The company was adding functionality and improving the client experience. The changes [...]
New Waze for collaborating
Earlier this month I was in Athens, Georgia teaching Marketing/Business Development and Innovation to the students of Southeast Regional CU Management School (SRCUS). After my last class I needed to get to the Atlanta [...]
CUNA urges BCFP to quickly implement S. 2155 changes
The Bureau of Consumer Financial Protection should ramp up its efforts to issue new and amended regulations as required by the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155), CUNA wrote Wednesday. CUNA [...]
Berger, Huizenga discuss need for CU reg relief
NAFCU President and CEO Dan Berger met Wednesday with House Financial Services Subcommittee Chairman Bill Huizenga, R-Mich., to discuss issues critical to the credit union industry, including ongoing efforts to secure even more regulatory relief. [...]
Is $1 million enough for retirement?
To have $1 million saved for retirement used to be synonymous with living the good life. Today, with the average American living longer, it may not last as long as you think. According to a [...]
Auto loans need an overhaul
If you’re a regular reader of mine, you know I love subscription business models. I have a meal box subscription, a clothing subscription, a cosmetic sample subscription, two self-improvement program memberships, a daily guided [...]
7 ways to attract, and retain, talented millennials
Flexible schedules, work-life balance, more growth opportunities … yadda, yadda, yadda. We all know Millennials want these things because … we all want these things. Comprising 35% of the American labor force and growing, Millennial employees (those [...]
Is your CRM getting left in the dust?
Managing member relationships is the most important thing a credit union does every day. So why is it that many credit unions are still using the generic CRM provided with their banking systems, instead of [...]
3 ways to boost employee confidence
Like in baseball, if you have an employee that’s in slump, it can be hard to say the perfect thing to get them to come out of it. The best you can do is [...]
On Compliance: Spanish language forms
2016 U.S. Census data indicates that the United States is home to 55 million Latinos. Indeed, this demographic has been a principal driver of population growth since the year 2000 and is responsible for [...]
Learn about CU Awareness at ACUC
America’s Credit Union Conference attendees will learn how the Credit Union Awareness Initiative helps dispel the myths consumers have surrounding credit unions and access to their financial services. There also will be an update [...]
Are black hat professionals raising white flag on privacy protection?
Some three quarters of security professionals polled suggest privacy and personal identity protection could be impossible even as consumers and businesses expand their social media and e-services use to record levels. These findings outlined in [...]