Zombie membership
Do you ever find yourself confused by the actions of your member (or would be members)? Have you ever found yourself asking, “Why would they possibly do that?” or “Why didn’t they join?” or “[...]
News Archives
Preparing for life after LIBOR
The United Kingdom Financial Conduct Authority announced their plan to phase out the London Interbank Offered Rate (LIBOR) by 2021 last July. This transition marks the “end of an era” as the key interest-rate indicator [...]
What to do after the death of a colleague
When I was 25, I worked as a shipping clerk at a large production facility. I only ever met a small percentage of the employees who worked there, and only really got to know a [...]
Can you spot disaster-related fraud?
NCUA consistently urges all federally insured credit unions to perform routine reviews of their disaster preparedness and response plans. During times of emergency, credit unions need to have heightened awareness of related fraud schemes and [...]
Macy’s says hackers accessed online customers’ credit card data
Macy’s Inc. said hackers obtained names and passwords of online customers and potentially were able to access data including their credit card numbers and expiration dates. The data breach impacted one-half of one-percent of [...]
5 tips for financial services lead generation
Offering financial services to businesses means actively working to generate and convert leads, typically through digital marketing. At the same time, digital marketing means operating on a scale and marketplace where you face a great [...]
How to make your strategic planning goals SMART
Like the swallows coming back to Capistrano in the spring, the return of 100 degree days in Texas in the summer and yet another terrible Transformers movie (for Pete’s sake, Hollywood, please just stop [...]
Instagram Tips: What REALLY works on your credit union Instagram
With 150 million users and over 15 billion (yes, billion!) photos shared all over the world, Instagram is a powerful tool to share content and engage with your fans. But not everyone is using Instagram [...]
4 travel tips for keeping your members connected and safe
If your members are among the 87 percent of Americans planning a vacation this summer, now is a perfect time to offer them a few tips on ways to keep their information and money safe. [...]
Use symmetry to improve the user experience of your credit union’s website
Symmetry is used in all forms of art and studied in all branches of science.* It exists all around us: in the device you are using to read this; in Einstein’s E=mc2; in [...]
BCFP names Johnson as deputy director
Bureau of Consumer Financial Protection Acting Director Mick Mulvaney announced this week he has selected Brian Johnson to assume the responsibilities of Acting Deputy Director. Johnson currently serves as principal policy director at the bureau. [...]
Trump’s Supreme Court nominee previously ruled bureau structure ‘unconstitutional’
President Donald Trump on Monday nominated Judge Brett Kavanaugh to the Supreme Court. Kavanaugh has served on the U.S. Court of Appeals for the D.C. Circuit since 2006; in 2016, Kavanaugh wrote an [...]
The cooperative advantage: Are you using it?
Credit unions are cooperatives - although not all know it. Now you do. But the important reality is that, as a cooperative, a credit union has a potentially massive ecosystem to tap into, composed of [...]
4 things to do today to get more word of mouth referrals from members
Word of Mouth Referrals aren’t exactly easy to come by. They take time to generate, and are not something you can advertise for. In fact, asking for referrals never works. The reality is that [...]
Got summer on your mind? Make room for next year’s strategy!
While the days are long and the temperatures are hot, the focus might not be on ways to boost your auto loan portfolio in 2019. However, now is the best time to start your strategic [...]