Credit unions are cooperatives - although not all know it. Now you do. But the important reality is that, as a cooperative, a credit union has a potentially massive ecosystem to tap into, composed of [...]
Word of Mouth Referrals aren’t exactly easy to come by. They take time to generate, and are not something you can advertise for. In fact, asking for referrals never works. The reality is that [...]
While the days are long and the temperatures are hot, the focus might not be on ways to boost your auto loan portfolio in 2019. However, now is the best time to start your strategic [...]
College costs are on the rise and student loan debt in the United States is now estimated at $1.4 trillion. Because college is such a large investment, choosing a college major should be part [...]
Banking is important to everyone, even if your members don’t think about it every day. It’s a trust-based business; when you trust your money to someone and think about how much that means [...]
The U.S. Secret Service is taking a firm stance against privacy coins such as MoneroandZcash. A top official from the agency has reportedly sought help from Congress by asking lawmakers to make additional regulations [...]
The credit union industry is safe, but it’s not sound. Perhaps the best way to turn that around is by turning the NCUA into a champion of the cooperative financial services movement. The opportunity [...]
In preparation for the upcoming Discovery Conference 2018, Global Futurist, Innovation and Digital Media Strategist Scott Bales took some time to talk with us and share a bit about his upcoming keynote addresses to credit [...]
Want to identify your service pain points, boost collaboration between departments, and ultimately improve the member experience? Try “journey mapping,” a panel of credit union leaders advised at the co-located CUNA Technology Council and CUNA [...]
It’s been 40 years — wait. That can’t be right?? *sigh* Yep. It’s been 40 years since “video killed the radio star” with the introduction of music videos on MTV, but the song’[...]
CUNA will be engaged with a Senate Banking Committee hearing on the Fair Credit Reporting Act this week, in addition to other activities in both chambers. The House and Senate are also expected to consider [...]
NAFCU, in a letter Monday to the Bureau of Consumer Financial Protection, offered ways for the bureau to improve its education programs to strengthen consumers' financial literacy. NAFCU's top recommendation was for the bureau to [...]
Drumbeats are getting louder: a growing number of very big banks are offering customers a way to get cash from ATMs with a phone only, no plastic card needed. “Cardless access has hit a tipping [...]
Talent development today is no longer solely about providing the best pay and opportunities to the top 2 percent of your staff. Instead, it’s about developing and feeding a talent strategy that readies your [...]
Do you think you’re Google’s customer? Facebook’s? Think again. There’s an old advertising saying that originated in the 70s that goes something like this: If you’re not paying for it, [...]
