Collections plays a critical a role in your institution’s financial health. Limited resources, personnel, and time are common denominators for many collections departments. I've worked with financial institutions to streamline their collections operations for [...]
In our last blog post, we shared several stats that reveal how Hispanics in the U.S. are driving America’s economic growth. A recent study by Stanford, Harvard and Census Bureau researchers further confirms [...]
New warranty and indemnity rights, liabilities and obligations under Regulation CC became effective July 1. The Federal Reserve’s final rule creates a new Remote Deposit Capture Indemnity to address the allocation of liability when [...]
NAFCU this week will actively encourage House members to support the fiscal 2019 House appropriations bill on financial services as the legislation houses a NAFCU-led provision that would delay the NCUA's risk-based capital (RBC) rule [...]
When your members think about your credit union, they think about their interactions with individuals. Member experiences—positive and negative—shape and define your credit union’s brand. To take control of your image and [...]
A recent study done by Filene showed that in order for credit unions to stay relevant and competitive, they need to maintain asset growth rates that at least match the economic growth of the U.[...]
The credit union merger process is relatively complex and needs careful management to ensure a successful outcome. Apart from the merger team that oversees the entire process, a number of subsidiary teams are needed, each [...]
We’ve gotten to a point where we accept identity theft as a part of our lives. Between data breaches, skimming, phishing malware and more, we simply try to do our best. To be vigilant [...]
It’s no secret our country is becoming more diverse. In the first decade of this century, people of color accounted for an incredible 92% of population growth, and that trend has only continued, Nielsen [...]
The shadier parts of the internet are bursting at the virtual seams with account logins, card numbers and other stolen financial data put up for grabs, according to a new report from cyber intelligence platform [...]
Citadel Federal Credit Union ($3.1B, Exton, PA) brought in expert advice when it sought ways to improve the member experience. It asked branch staff to name one thing they would change about the branch [...]
A leader's role should include helping employees feel a purpose, motivated and energetic about their work. However, building this kind of company culture does not come from top-down leadership. Obsessing over control and end goals [...]
The CUNA Marketing & Business Development Council recently rolled out their new Marketer’s Toolkit, an exclusive member benefit offering a range of downloadable policies, plans, forms and templates. “We have long wanted to create [...]
Why is studying the new generations of consumers so important? According to Jeff Fromm, knowing about the next generation gives businesses clues about what to expect from them. Because the members of various generations have [...]
CUNA President/CEO Jim Nussle and Deputy Chief Advocacy Officer Elizabeth Eurgubian attended roundtable discussion Thursday with Bureau of Consumer Financial Protection Acting Director Mick Mulvaney. The roundtable featured discussion of several of the bureau’[...]
