Podcast: How to optimize member engagement
How could data help your credit union attract new members? Hear more about why leveraging your data is so important and what you need to be doing to compete with fintech disrupters.
News Archives
What open banking challenges keep IT leaders up at night?
Financial institution CIOs and technology business leads are grappling with the transition to an open banking economy, fully aware it’s their job to bridge the gap between surviving and thriving. Those strategists, enterprise architects [...]
CUNA letter outlines risk-based capital concerns
CUNA Monday sent a letter to the House subcommittee on Financial Institutions and Consumer Credit regarding the subcommittee’s hearing upcoming on, “Examining Capital Regimes for Financial Institutions.” In the letter CUNA suggested there are [...]
NAFCU efforts set up additional House votes on RBC delay
The House is set to vote today on legislation that, following NAFCU's persistent advocacy, includes a two-year delay of the NCUA's risk-based capital (RBC) rule. NAFCU has led the effort to delay and modify this [...]
The time for digital commercial lending is now!
The latest disruption to the financial industry is the emerging presence of digital commercial lending. Consumers have long been able to apply for a personal credit card or mortgage online, but the commercial side of [...]
Amazon fails Prime Day
As I write this, it’s been almost five hours since Amazon opened its digital doors for business on its biggest day of the year: Amazon Prime Day. I’m a loyal Prime member who [...]
What the most profitable companies do differently
A couple of years ago, I read the book, Firms of Endearment where the authors share how world-class companies profit from passion and purpose. We’ve all heard that having engaged employees is important if [...]
Directing digital transformation from the boardroom
Often lost in the discussion regarding credit union digital transformation is the critical issue of board leadership. To ensure the ongoing success of the credit union the board of directors needs to think digitally -- [...]
What’s your money script?
Most discussions about personal finance focus on cutting back, saving and planning ahead. Not many address attitudes and the emotional relationship people have with money. According to Dr. Brad Klontz, a clinical psychologist and financial [...]
Lending Perspectives: The ultimate loan officer
What makes a loan officer successful? Regardless of future advances in technology, I hope there will always be room for a great loan officer. Yes, many consumers will be able to “self-serve.” Yes, thanks to [...]
Bankers slam CUNA ‘Open Your Eyes’ campaign
The Independent Community Bankers of America has blasted CUNA’s upcoming awareness campaign, charging that the promotion is a taxpayer-funded effort to maintain an unlevel playing field in financial services. “It is time for all [...]
Knowing when not to pursue a merger
This year is the 50th anniversary of one of the most catastrophic mergers in history — the merger of two very large railroad companies, the New York Central and the Pennsylvania Railroads. Already powerful, the two [...]
‘The easy way is the only way’ and more
During a recent credit union lending conference keynote, I offered up the idea that we–for the remaining hour–retitle the meeting the “Borrowing Conference” as a way to provide focus on the member. It [...]
Rulemaking Agendas – Upcoming initiatives and NCUA’s Appraisals Rule
Twice a year, the Office of Management and Budget, Office of Information and Regulatory Affairs issues an updated agenda for various federal regulators. The most recent versions were published in May 2018, and indicate a [...]
How to leverage the right insurance tracking vendors
How can insurance tracking programs alleviate the burden of compliance requirements without much impact to your business functions? The key is to partner with a qualified, experienced vendor that will proactively consult with you on [...]