Former CSR/teller sentenced to 4 years
A former customer service representative and teller was sentenced last week to more than four years in federal prison for her role in the conspiracy to embezzle funds that led to the liquidation of a [...]
News Archives
The dangers of a ‘digital first’ strategy in banking
Traditional banking providers have heard the cacophony of consultants screaming about “digital transformation roadmaps” and the importance of CX in the digital age. And this has Andrew Stevens a little freaked out. Stevens is a [...]
Does your credit union have a horticulturalist?
The arrival of warmer weather means time spent in the garden. I’m what you’d call an aspiring green thumb. I long for beautiful, full English gardens — the ones that look messy on first [...]
Coaching in complexity
Remember your first coaching experience at work? Most likely it was “You are doing great, keep it up!” Or, “We need to talk about...” The profession of coaching has been more openly discussed in the [...]
Detect, protect, perfect: Eight steps to supercharge your fraud detection techniques
Across industries, financial crimes investigators—even those packing an arsenal of fraud detection techniques—have plenty to keep them awake at night. According to Javelin Strategy & Research's report, “2017 Identity Fraud: Securing the Connected [...]
Why it pays to address consumers’ concerns about bill pay security
Consumers want to move money quickly and easily, but they also have clear ideas about security. Financial organizations and billers that are able to check all the boxes – convenience, speed and security – position their organizations [...]
Georgia credit union loan growth outpaces banks
As more Georgia consumers take advantage of the service-driven culture of credit unions, cooperative financial institutions are experiencing significant and consistent loan growth. “Being member-owned, credit unions don’t have shareholders to pay,” said Mike [...]
This week: NAFCU pushes for reg relief, RBC delay; flood insurance vote expected
NAFCU this week will continue to push the Senate to address NAFCU-backed, House-passed regulatory relief measures and approve of the association’s efforts to delay the NCUA’s risk-based capital (RBC) rule – a provision that [...]
5 reasons why you’re not offering short-term loans
1. You don’t think your members need it Perhaps many of your branches are in affluent areas and you’ve concluded that your members don’t often find themselves in need of short-term credit. [...]
Back to school budgeting tips for your members
It may feel like summer has just begun, but soon enough parents everywhere will rejoice as the weather begins to cool and their kids return to school. The back-to-school season is an unusually emotional time [...]
A Gen Z intern’s thoughts on a career ahead
Seventeen. Senior in high school. College is coming. I am a small fish just learning how to fend for myself. I have lived as a child for 17 years, but that is all going to [...]
Be change, speak change; see change
I once met a group of remarkable young people who taught me a valuable lesson I’ll never forget…If you want to see change, you have to be and speak change. That simple formula [...]
How to save up $1,000 by Christmas
Yes, it’s still ridiculously hot outside and school hasn’t even started yet, but Christmas is coming. Thanksgiving is roughly four months away, which means if you want to pay cash for those Black [...]
Going after growth goals
In today’s financial services landscape, credit unions are facing more competition than ever before. Technology is changing how people want to interact with all service providers, including their credit unions. New market entrants are [...]
A 5-step approach to innovation
Erin Coleman challenged CUNA Management School students to “dip your toes in the water of innovation” Thursday in Madison, Wis. Coleman, senior impact director for the Filene Research Institute, took students through several innovation exercises [...]