Got promoted? Ready your C-legs
Have you ever experienced the somewhat dizzying sensation of getting on a boat and feeling like you’re trying to walk in Jell-O? The science of getting your sea legs is that when you board [...]
News Archives
Youth sports dreams don’t have to drain your wallet
Helping your kids live out their dreams of going pro in sports can get pretty expensive. A TD Ameritrade survey found that 63% of families spend from $100 to $499 per child each month on [...]
Tech Time: Making the most of user surveys
In my experience, credit unions do a decent job of understanding system functionality and providing training to their employees when they purchase new software. However, they are less on top of things when it comes [...]
The 5 Cs of credit: A business lending perspective
“The 5 Cs of credit have been around a long time, and they’re still rock solid,” says Dana Sumner, president/co-founder of Development Finance Training and Consulting. But how they’re categorized and considered [...]
Some bad news in $736-million refund from NCUA? Unfortunately, yes
It turns out there is some bad news to be found in the $736-million in funds being paid to credit unions this week by NCUA. Those refunded corporate assessments mean 1,472,945 people will [...]
Don’t be caught unprepared for the new excise tax
As you may have heard, there’s a new tax that affects tax-exempt entities, including credit unions. In response to complaints from taxed corporations that tax-exempt organizations are enjoying preferential treatment, the 2017 Tax Act [...]
Understanding the global evolution of open banking
Nick White doesn't hesitate in predicting the advent of open banking will one day achieve the significance of the first printed check or the introduction of the coin. With 20 years of experience working on [...]
Most financial institutions are over-engineering AI solutions
When The Jetsons premiered in 1962, the notion of a robot maid was considered an imaginative dream about a futuristic life as opposed to something that might actually happen within the viewer’s lifetime. That [...]
7 tips to wow your members
Last week I taught at Southwest CUNA Management School. I’ve been on faculty there for more than 10 years, and let me tell you: these students are amazing. We talked about branding and how [...]
How to build a BI team that drives results
Acting on member data is a growing imperative at Michigan State University FCU ($4.0B, East Lansing, MI), which is using an in-house business intelligence team to provide insight for every step of a member’[...]
19 state AGs write Sessions sharing CUNA’s ADA concerns
Attorneys General from nineteen states have written Attorney General Jeff Sessions calling for clarity about how the Americans With Disabilities Act applies to websites. Several of the attorneys general signed onto the letter as a [...]
5 things the bureau can do now to help CUs
NAFCU has put together a list of five top items that the Bureau of Consumer Financial Protection (previously known as the CFPB) can do to provide immediate and much-needed regulatory relief to the credit union [...]
Moving the big culture rocks at your credit union
Change can be tough, especially when it comes to changing the culture of your credit union with a new brand and/or revised member engagement plan. When visiting recently with the Chief Experience Officer of [...]
Prepare your collections operation: The rise in auto loan delinquencies
In the auto lending industry, delinquency is a constant and costly challenge. The only way to deal with it is to watch the road ahead and change our paths and tactics to “switch gears” as [...]
Collateral – Pledged securities
As the economy continues to expand, so do the appetites of financial institutions for additional funding sources. Political subdivisions can be a significant funding source without cannibalizing a financial institution’s local retail market. Political [...]