While there will always be leaders and followers, a great employee is one who can do both. Your challenge as a leader is to empower your employees to perform with excellence and tackle challenges without [...]
Our reputation precedes us...in our personal lives and within our businesses. Brands, including credit unions, have a reputation. Is yours good? I recently started thinking about how reputation plays a big part in how [...]
“Big data” – which includes structured and unstructured consumer data from within and outside of your organization – can help you to better understand your consumers, expand loan eligibility, and increase your share of the market. Properly [...]
My business partner Heather Anderson and I both live in the San Diego area. She lives about an hour north of town and I live about 20 minutes east of town. Yes, we can meet [...]
As the gig economy grows, the promises of making it big by working from home also multiply. Many people are already on high alert when searching jobs on Craigslist, but online job scammers have gotten [...]
Successful organizations are derived from strong leadership teams that care about their employees and have the experience needed to influence and shape the organization. During times of transition—which may cause high stress for stakeholders, [...]
Bob Burrow had a front-row seat to a watershed moment during the fight to pass H.R. 1151, the Credit Union Membership Access Act. It came during a House Banking Committee meeting that would determine [...]
Millennials would buy or consider buying non-financial products from credit unions or banks, according to a survey of more than 2,000 consumers by Cornerstone Advisors. The Scottsdale, Ariz.-based consulting group asked consumers whether [...]
In early July, U.S. Rep. Jackie Speier (D-CA) sat down with Adama Iwu, Visa’s senior director of global government relations, for a difficult but important conversation. Speier, one of the 150 “Fearless Women” [...]
The FBI recently announced that financial institutions need to prepare themselves for a large-scale ATM fraud scheme that is coming in the next few days. According to a recently published Krebs on Security article,i [...]
Earlier this month I wrote about my experience (and privilege) of serving as one of the lead instructors at the CUES School of Strategic Marketing in Seattle a few weeks ago. I shared our experience [...]
As I sit around the table with my project team, we discuss who we are trying to help. This is an important step in design thinking, who are you trying to solve a problem for? [...]
This year has been a “wildly successful year in credit union advocacy,” CUNA Chief Advocacy Officer Ryan Donovan said, and during the August recess credit unions have a great opportunity for additional efforts. The House [...]
A new report from Juniper Research estimates that cybercriminals will steal more than 146 billion personal and financial data records globally over the next five years. In addition, the firm expects the U.S. to [...]
Now that we are well into the third quarter already, many credit unions are in strategic planning mode for 2019. As you begin your credit union’s strategic planning process, here is a list of [...]
