A former branch manager for the $9.4 billon Security Service Federal Credit Union will spend two years in federal prison after admitting she stole more than $134,000 from a 92-year-old member. A U.[...]
For most Americans, Labor Day weekend signals the end of summer. In union towns and sometimes elsewhere, it’s also a chance to celebrate the role of organized labor and the average worker — more than [...]
Banking and business software must continuously stay up-to-date to protect the safety of credit unions and their members. Many major breaches seem to start with a simple problem – lousy patching. So, does credit union patching [...]
Emotional intelligence (EI) awareness and development in an individual, team, and organization increase performance, decision making, engagement, and a sense of well-being. All of these attributes add up to increased ability and capacity in leadership. [...]
NCUA’s latest supervisory letter (SL-18-01) addresses compliance with the new Bank Secrecy Act (BSA) customer due diligence (CDC) and beneficial ownership rules. According to the agency, once the BSA Questionnaire and consumer compliance violations [...]
Congress has a busy fall ahead as both chambers reunite in Washington this week. The Senate will likely continue to take up key nominations (including those to the NCUA and Bureau of Consumer Financial Protection), [...]
Credit union marketers are notorious for R & D (rip off and duplicate) as evidenced by the proliferation of “shiny happy people’ on their websites and me too products and pricing. Most credit unions will [...]
CUNA recently announced that they intend to raise $100 million to fund and maintain a research-driven credit union awareness campaign initially dubbed, “Open Your Eyes to a Credit Union.” I say, “Bravo!” This couldn’t [...]
Elevations Credit Union is using the bicycle to connect to its Colorado communities. The $2 billion asset credit union in Boulder, Colo., allocates a portion of its community support to biking-related initiatives. “Anyone who has [...]
The $11.9 billion Golden 1 Credit Union said Thursday it is cooperating with an FBI investigation of a former Sacramento Kings executive who allegedly diverted millions of corporate sponsorship funds to buy beachfront properties [...]
Seth Godin, an acclaimed American author, blogger and business strategist, has repeatedly stood by the mantra "Treat different customers differently if you want them to remember you." Many managers make the mistake of insisting that [...]
One of the things I admire most about credit unions is their cooperative nature. People helping people. Fortunately for me, the service-orientated nature of credit unions strongly aligns with my personal passion for economically empowering [...]
Emotional intelligence (EQ) – the ability to not only understand and handle our own emotions but those of others – can help us take some every-day phrases and ensure we are using them to their full potential. [...]
CUNA has teamed with other financial services organizations to create a white paper, “Understanding ATM Attacks,” explaining how cybercriminals conduct such attacks and how financial institutions can protect consumers. The paper was released by the [...]
Business email compromise (BEC) attacks – one of the most prevalent types of cyberfraud – were analyzed recently by cybersecurity firm Barracuda. After reviewing 3,000 random BEC attacks from 50 companies, Barracuda found that 60 percent [...]
