More learning, even though you’re busy
We all live busy lives, so we leverage the best tools we can find to learn while we sit on airplanes, in a doctor’s waiting room, or at our own desks during those few [...]
News Archives
Avoid 3 biggest financial literacy mistakes
If credit unions were asked to identify their most important industry-centric contribution to members and communities many would answer, “financial literacy.” Educating members and others on important personal finance topics is arguably the best example [...]
Loan Zone: Making the borrower’s experience world-class
There are a number of pain points in the lending process at many financial institutions today, leaving members aggravated as their experience getting a loan falls far short of the convenient, digital processes they are [...]
Pure governance magic
Serving as the chairman of your CUNA Board is one of the highlights of my nearly 40-year career. From this perch, I have gained a fuller appreciation for the genius of the cooperative governance system. [...]
How to overcome a challenging Catch-22?
It’s the most vexing Catch-22 of all for smaller credit unions: they will grow when they have more time and resources available, and they will have more time and resources after they grow. So, [...]
Pumpkin spice used car loans?
A series of funny memes is making the rounds on Facebook that for once doesn’t involve cats. Here’s the one that stuck with me most: I love autumn as much as [...]
Breached or soon to be breached . . . plan anyway (Part 3)
Understanding and managing the risks associated with the changing world of data security, and being prepared for breaches and how to respond, have become business necessities. This three-part series, based in part on a presentation [...]
Four ways to become consumers’ primary financial institution
In today’s hyper-competitive banking market, sitting around waiting for more business to just walk through the front door will cripple any financial institution. But sales and marketing consultant Duane Sobecki, CEO of Focused Results, [...]
Caroline Willard on leadership
Attention to detail and a drive for quality are part of Caroline Willard’s DNA, thanks to four years of working at Disneyland as a college student. When American First Credit Union recruited her from [...]
How to harness your data for personalized marketing that drives top-line results
Credit unions are sitting on a mountain of member data. That information can be a goldmine for understanding members, their needs, and what motivates them. Utilizing that data to drive a smarter approach to marketing [...]
CUNA calls for $3B threshold for extended exam cycle eligibility
NCUA should work to fix a regulatory disparity that leaves credit unions with an uneven playing field when it comes to an extended examination cycle, CUNA President/CEO Jim Nussle wrote to NCUA Chairman J. [...]
Don’t miss today’s NAFCU call with important CU updates
NAFCU members will hear important updates on issues currently facing the industry – including data security standards, compliance with the Military Lending Act and website accessibility requirements under the Americans with Disabilities Act, among others – during [...]
3 ways you’re wasting your time in the office
We've talked before about the need to better manage your time when you're at the office. You do your research, make a schedule, and look for your weak spots. But just what are those week [...]
Personalization increases engagement with credit union web designs by 31%
Most credit union websites are one-size-fits-all experiences: one experience is designed for all visitors. But that approach inevitably leads to irrelevant interactions with website users because each individual is unique, and people visit credit union [...]
Making your time count
Time can be wasted or used constructively to effect change, but no matter how you spend it, time is a precious commodity. It races by like a thoroughbred pulling ahead in the home stretch. Yet, [...]