Ask any financial institution about its mission and it will likely include “service-centric” or some variation of the idea. It’s something all smart institutions strive for. But excellent service doesn’t happen in a [...]
Some credit unions that are required to comply with the Home Mortgage Disclosure Act (HMDA) requirements are getting a compliance break. Under Dodd-Frank, HMDA requires credit unions to collect new specific data points and specifies [...]
Being promoted is often thought of as an opportunity to work exclusively from the proverbial 30,000-foot view. Yet, as many executives know, a new title doesn’t make you a strategist. It takes time, [...]
Police in Virginia are searching for a credit union head teller who allegedly stole money from a safe and replaced it with play money. Earlier this month, a supervisor for the $188 million URW Community [...]
As liquidity and cost of funds pressures continue to be a focus, credit unions are exploring possible funding options within the liquidity toolbox. Among them, certificate promotions which, in this rate environment, are becoming a [...]
Market conditions are a contributor to the number of loan applications that you receive, but ultimately, your staff and solutions are what make a great lending partnership between members and your credit union. There are [...]
Credit unions are responding to online reviews, posting content on social media, and engaging on different provider sites. But are they texting back? Last week, I was eating at a DC-area pizza chain, &Pizza, [...]
September is here. Leaves are falling. Football fans are cheering. Temperatures are dropping. And credit union and bank marketers everywhere are preparing their 2019 budgets. As we enter bank and credit union strategic planning season, [...]
Hi Compliance Friends! Fall starts this Saturday, September 22nd. I hope that everyone is dusting off their favorite pumpkin recipes and preparing for the beauty of the fall foliage. As the world turns in compliance [...]
CUNA has partnered with the Georgia Credit Union Affiliates (GCUA) to continue its aggressive nationwide defense of credit unions facing frivolous lawsuits. The organizations filed a brief Tuesday supporting Family First CU, Hapeville, Georgia, which [...]
NAFCU and its members appreciate the clarifications of the current expected credit loss (CECL) standard, including those pertaining to the effective date for credit unions, but maintains that the industry should never have been included [...]
Marketing plans are, in many cases, an annually-recycled calendar that gets updated with new dates for newsletters, print ads, loan campaigns, etc. A marketing plan, if done properly, is the blueprint for the credit union’[...]
Most marketers intuitively understand that marketing is both an art and science. Trying to motivate human behavior, creating a look and feel for your brand, crafting messages that resonate and compel – these constitute the “art.” [...]
“Members of the Board, I would like you to meet our new CFO,” said the CEO of a large credit union as he introduced the newest executive. Pleasantries were exchanged, small talk occupied several minutes, [...]
Members don’t want service, they want an experience, says Bryn Conway, principal at BC Consulting and a former credit union marketer. Service, she says, is transactional and reactive—and often involves complaints, she says. “[...]
