Due diligence is a good idea before any credit union purchase. But the National Credit Union Administration actually requires a formal pre-purchase analysis before you buy investments to fund your employee and executive benefits plans. [...]
Last week, I blogged about the importance of first impressions and how in just milliseconds, someone can make a judgement about you that, if not in your favor, can be a real challenge to overcome. [...]
CUNA was recognized Thursday for its grassroots success in getting tens of thousands of messages to legislators in support of the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155). CUNA’s grassroots engagement [...]
NAFCU President and CEO Dan Berger and other senior staff members will meet today with Mark Calabria, chief economist for Vice President Mike Pence. The meeting will be focused on housing finance reform and credit [...]
When a disaster strikes, most are moved to help those in need. The first reaction is to donate items such as food and clothing, but most organizations say money (cash or gift cards) offers greater [...]
We are in the service business, the financial service business. We help consumers solve or resolve the money conundrum by providing a safe place to store their money, a place to grow their money, a [...]
While we continue to focus on marketing campaigns, it’s easy to forget that no card is profitable until it’s activated and used. Motivating cardholders to activate their new cards is critical to reaching [...]
The entire auto shopping experience can be very stressful for your members. With so many expensive options available, members can be overwhelmed with the experience. They want to make the right decisions when it comes [...]
Gender parity doesn’t happen on its own. It takes a conscious effort and steadfast commitment to change the lack of diverse talent within your upper tiers. Now more than ever women are ready for [...]
What’s the best defense credit unions have against disruption? Collaboration, according to John Best, CEO of Best Innovation Group. That’s important to remember as credit unions face increasing disruption from fintech companies, a [...]
Seven years after two Pennsylvania credit unions detected suspicious account activity that led federal investigators to uncover a $69 million tax refund scheme, justice finally caught up with one of the leaders of the national [...]
Wonder where customer service is headed? Just step inside a McDonald’s fast food restaurant and order a Big Mac and fries. In a growing number of restaurants, customers are waiting to be served at [...]
Halloween. Columbus Day. National Cyber Security Awareness Month (NCSAM). October is a busy month! Each October, the U.S. Department of Homeland Security and the National Cyber Security Alliance join forces to educate businesses, consumers [...]
This week, Robert sat down with Amy Downs, CEO of Allegiance Credit Union in Oklahoma. This is a very special episode. The conversation with Amy opens with her remembrance of the 1995 bombing of the [...]
It’s a rare, but fortunate, occasion to discover an opportunity within your industry to diversify your offerings and grow your business. Financial industry analysts are describing that opportunity for credit unions and other lenders [...]
