One foot in the future
One of my professors used to say, “You’ve got to have one foot in the present, and one foot in the future.” As a CEO, this statement couldn’t be more relevant in today’[...]
News Archives
Digital banking transformation: Where should you start?
Bank and credit union executives are getting bombarded daily with messages warning of the demise of the banking industry as we know it if major actions aren’t taken immediately. From replacing legacy operations systems [...]
A curated learning site is like salad
Every day, millions of Internet users log onto websites like Facebook and YouTube. While on these sites, they spend hours upon hours surfing for content to entertain and feed their hunger for information. These sites [...]
Front-line defense: Device recognition raises red flag on fraud
A fraudster's easiest path through a financial institution's defenses often starts in the gray area between security and a seamless experience for consumers. Balancing those two priorities has been a traditional quandary in the financial [...]
CUNA engaged with S. 2155, money laundering hearings this week
CUNA will be engaged with a hearing on the implementation of the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) this week, in addition to other activities on Capitol Hill this week. NCUA [...]
NAFCU: More guidance needed from bureau on HMDA, more
NAFCU reiterated the need for more industry guidance on the Bureau of Consumer Financial Protection's (previously the CFPB) Home Mortgage Disclosure Act (HMDA) rule during a NAFCU webinar last week. The webinar, which is still [...]
3 questions to ask before tapping home equity
It’s been a good summer for home values, and it may spark dreams of how you can put the equity in your home to good use. What is home equity? It’s the difference [...]
4 tips & tricks for rebranding your credit union
Your credit union has grown with the passage of time. Under your current branding, you’ve added countless new products, incentives, and account types for every type of member that you serve. As your credit [...]
Learning fosters engaged employees
The full-employment economy seems to be positively affecting employee engagement, yet full employment is creating a concern for management seeking talent. Gallup's most recent annual workplace survey showed employee engagement tied for the highest levels [...]
Turn transformation into differentiation
Recently while working through strategic planning gigs with credit unions, senior executives and Boards have been grappling with three critical areas of focus: delivering consistent, optimal member experiences; becoming more efficient, and getting teams working [...]
Instant issuance: SFP or SaaS?
Instant issuance has become a valuable service offering for credit unions as they respond to on-demand member expectations, expedite cards into members’ hands, and capture greater interchange revenue potential. For credit unions exploring instant issuance, [...]
Former state senator admits to $74 million check-kiting scheme
A plea agreement revealed a former Rhode Island state senator admitted that through his businesses he passed $74 million in worthless bank transactions in a check-kiting scheme using a credit union and bank accounts he [...]
Three tips for retaining customers with overdrawn accounts
No matter the industry, customer retention should play a critical role in your business model—and financial institutions are no exception. While acquiring new customers is always top of mind for financial institutions, retaining existing [...]
Finding the right partner in a complex payments environment
Whether they touch a button, click a mouse or direct a few choice words toward Alexa, consumers today have an almost endless variety of ways to pay their bills. More than ever, consumers are demanding [...]
Should financial institutions use Instagram stories?
Back in August of 2016, Instagram released a new functionality called "stories." Similar to Snapchat, Instagram stories are only available to your followers for 24 hours. Then they are deleted from Instagram. These stories include [...]