The stories we don’t tell
One of the better known rules of marketing in our era of social media is to highlight lots of success stories and testimonials. It is easy to understand why. We believe in the work we [...]
News Archives
3 takeaways from the Ongoing Operations digital incident response joint exercise
Recently, I had the pleasure of co-facilitating a Digital Incident Response Joint Exercise hosted by Ongoing Operations and TruShield. Cybersecurity workshops for credit unions have become more important than ever. Bob Miles, Managing Director of [...]
Why your credit union needs to understand RPA and AI
Financial institutions are on course to accumulate “nine times more unstructured data than structured data by about 2020.” Applications for accounts and loans continue to require more verification than ever before. Hundreds or even thousands [...]
Leadership Matters: The 4 levels of employee motivation
What motivates the employees at your credit union to do their best work? Are they working just for a paycheck, or do they feel that they are making a positive impact in the organization—and [...]
CFPB to define ‘abusive acts or practices’
Credit union trade groups, longtime critics of the CFPB’s vague power to police financial industry “abusive” practices say they’re pleased the agency is going to take steps to define what those practices are. [...]
The guiding light of CEO succession
Every organization is always in some form of transition, whether it’s a result of high growth, leadership succession or dealing with a change in the competitive environment. Regardless of the forces behind the transition, [...]
Killing the leadership crazy cycle
Task saturation. It runs deep in every organization. It’s a topic that has come up in every strategic planning session we’ve conducted this year. When we start identifying things that can hold us [...]
Guidance for mortgage lenders
Whether you're onboarding dozens or thousands of mortgage loans each month, verifying loan data is time consuming and prone to error. To address that challenge, lenders are turning to automated multisource, real-time data reconciliation to [...]
9 ways banking providers can accelerate innovation
Saying you’re innovative doesn’t necessarily make it a reality. Nor does spending a lot of money guarantee that your institution will innovate, either. Investing without any clear idea of what to do just [...]
CUNA sets free webinar on RDC litigation for Oct. 30
CUNA will conduct a webinar Oct. 30 to discuss letter received by certain credit unions from law firms calling for negotiation of a patent licensing deal for remote deposit capture (RDC). Registration is open for [...]
Treasury counselor: Administration working on housing finance reform
Treasury Department Counselor Craig Phillips indicated Monday that the Trump administration is working on housing finance reform and plans to build on recommendations released in June. NAFCU has called on the administration to work with [...]
So, you think you’re finished with Reg. E outreach? You’re not!
It’s a disconcerting, but true, fact: when members of your credit union use your debit card and their transactions fail, they blame you. Consider the negative buying experience below, which I suspect is an [...]
Celebrating women and their impacts on the credit union industry on ICU Day
Each year since 1948, on the third Thursday of October, International Credit Union (ICU) Day celebrates the spirit of the global credit union movement. While there are many noteworthy milestones to celebrate this year, one [...]
The fintech road to Bali
Sadly, this is not a remake of the 1952 Bing Crosby/Bob Hope classic. Far from it. This is some serious stuff. The International Monetary Fund (IMF) and the World Bank both held their annual [...]
Use business continuity planning to prepare your CU for a cyberattack
What happens to a credit union following a cyberattack? Traditionally, loss of member data, direct theft from accounts, regulatory scrutiny and the requirement of refunding members’ money or replacing cards are some of the most [...]