Since the inception of the credit union industry, there has been a connection between credit unions and small businesses. Both institutions were founded on helping local communities and working towards providing valuable services and products [...]
All of us have been bombarded recently with those updates on our mobile phones and on the various websites asking us to accept the new privacy terms. Very few of us take the time to [...]
As credit unions throughout the world celebrate International Credit Union Day® on Oct. 18, the global spirit of the event reminds us that a common bond exists among financial cooperatives. No matter what country they [...]
Fraudsters are nothing if not resourceful. But gone are the days of dumpster diving for credit card carbon papers—as is the relative ease of fabricating new plastic with stolen account numbers, which is no [...]
Paula Awe, a former assistant manager of an Indiana credit union who ran a check-kiting scheme along with her manager, was sentenced last week to 18 months in prison. U.S. District Court Judge Jon [...]
I’m a huge fan of the credit union mission and all it contributes to our communities. You’d know that if you’ve read more than a few lines of any previous post. Of [...]
During a recent webinar on fraud, attendants were asked what kind of fraud they were experiencing the most in 2018. Of those who responded, 82% stated that card fraud was the #1 type of fraud [...]
One of the most talked about trends in financial services today is journey mapping. The term is commonly used to reference what it’s like—from beginning to end—for the consumer to “experience” doing [...]
Last week, our compliance team hosted compliance professionals from across the country in San Antonio for our Compliance School and Compliance Seminar. It was a busy but very successful week. Congratulations to all the new [...]
The NCUA board deserves thanks for its work on risk-based capital, but more work is needed, CUNA Chief Advocacy Officer Ryan Donovan wrote in Credit Union Times Tuesday. The board is scheduled to vote on [...]
Bureau of Consumer Financial Protection (previously the CFPB) Acting Director Mick Mulvaney said the bureau is working on a rulemaking to better clarify its definition of unfair, deceptive or abusive acts or practices (UDAAP). NAFCU [...]
It’s almost that time of year again. No, not the Holidays, open enrollment! You have from Nov. 1 until Dec. 15 to finalize your employer benefits for 2019. If you are dreading the chore [...]
One of the better known rules of marketing in our era of social media is to highlight lots of success stories and testimonials. It is easy to understand why. We believe in the work we [...]
Recently, I had the pleasure of co-facilitating a Digital Incident Response Joint Exercise hosted by Ongoing Operations and TruShield. Cybersecurity workshops for credit unions have become more important than ever. Bob Miles, Managing Director of [...]
Financial institutions are on course to accumulate “nine times more unstructured data than structured data by about 2020.” Applications for accounts and loans continue to require more verification than ever before. Hundreds or even thousands [...]
